Surgical Scheduler

Maine Eye Center•Portland, ME

About The Position

Join one of the fastest growing regional ophthalmology practices for comprehensive medical and surgical eye care. Build your career with us! Maine Eye Center Core Values include: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity. Description of Responsibilities: The Surgical Scheduler provides surgical scheduling support to physicians and staff. This position will have knowledge of organizational policies and procedures, speak clearly and concisely, and provide exceptional customer service by establishing and maintaining effective working relationships with patients, and the public. The Surgical Scheduler will gather medical information and be able to exercise judgment, take initiative, and demonstrate appropriate decision making when needed. This position generally works normal business hours Monday – Thursday between 8AM – 4:30PM and Friday between 7:30AM and 4PM. Flexibility in schedule is needed from time to time in order to meet business goals and provide exceptional patient service.

Requirements

A minimum of one year of administrative experience is required.
Intermediate skill level with MS Office Suite.
Highschool Diploma or equivalent
Requires normal range of vision and hearing for telephone and patient contact when scheduling surgery.
Work may require sitting and viewing computer terminal for extended periods of time.
Requires manual dexterity to operate a keyboard, telephone, copier, and other office equipment.
It is necessary to be able to handle multiple phone calls.
Must possess excellent organizational and time management skills in order to handle multiple and sometimes conflicting tasks.
Must be able to work with minimal supervision regarding time management and have the ability to consistently make sound, ethical decisions in emergency situations.
Demonstrated ability to make accurate assessments while establishing and maintaining effective working relationships within the organization.
Employment with Maine Eye Center contingent upon the successful completion of a background check, which may include verification of employment history, education, criminal record, and other factors, as required by law and company policy.
Background checks are conducted in compliance with applicable federal, state, and local laws.
A criminal record does not automatically disqualify candidates from employment; each case will be reviewed individually in accordance with job-related criteria and legal requirements

Responsibilities

Communicating professionally with internal and external contacts and patients
Providing attention to detail and accuracy in a fast-paced, multi-tasking environment
Greeting patients and answering phones in a pleasant and professional manner
Prioritizing work and handling heavy work volume
Reviewing orders generated by clinics to ensure all criteria for surgery have been met.
Scheduling and rescheduling patients for surgery and follow up visits.
Organizing and coordinating surgeons allotted operating blocks and ensure they remain as productive as possible.
Working with the surgeon to review upcoming cases to determine the need for additional information.
Communication of preoperative instructions and the collection of patients' financial obligations.
Gathering and documenting pre-operative day of surgery information for the ASC.
Compiling and quality checking surgery charts for surgeons' OR blocks.
Communicating with patients and the ASC about any changes to the schedule and surgery times leading up to surgery day.
Working with the ASC to address any last-minute changes to the schedule and fill in any openings with add on surgeries.
Maintaining awareness of current surgical order volume and working to ensure patients are getting the care they need in an efficient and timely manner.
Other duties as assigned by supervisor