Surgical Scheduler

Richmond Gastroenterology Associates•Richmond, VA

13h

About The Position

The Surgical Scheduler plays a vital role in the medical practice and in many respects, is the "voice of the company." This position requires excellent interpersonal skills, impeccable telephone etiquette, a friendly and outgoing personality, and the ability to multi-task in a fast-paced healthcare environment.

Requirements

Must have excellent communication skills, verbal and written, proper use of grammar, spelling, punctuation
Ability to adapt to changing healthcare environment and lead by example
Exceptional customer service and communication skills, verbal and written
Knowledge of insurance carrier requirements and correct coding procedures
Ability to multi-task in a fast-paced environment
Ability to learn and navigate multiple computer programs at once, including EHR
Ability to work well under pressure with diverse groups of professionals and physicians
Must demonstrate sensitivity to cultural differences within team and community
Work may involve prolonged periods of sitting, standing, reaching and the ability to push or pull items weighing 30 pounds or less.
Required to operate computer keyboard, mouse, and monitor

Responsibilities

Answers and triages incoming calls as appropriate while routinely checking and responding to Voicemail Messages within designated time periods.
Frequent documentation of patient records
Schedules New and Follow-Up Office/Telemedicine Appointments, Endoscopic Procedures, and diagnostic tests if instructed.
Completes all scheduling processes as required including but not limited to pre-procedure questionnaires, initiated cardiac clearances, and mailing preparation instructions.
Initiates and/or completes Patient Registration process.
Creates, updates, and verifies patient account information in Electronic Health Record, including Insurance, Mailing Address, Phone Numbers, Email Address, Primary Care Provider (PCP) and Referring Provider (if different from PCP).
Runs eligibility check for insurance prior to scheduling.
Contacts patients referred to Richmond Gastroenterology as assigned, following proper procedure.
Thoroughly documents all relevant patient medical history and information in electronic health records (EHR), and follows defined pre-procedure protocols, including communications to Providers when necessary.
Initiates and communicates with RGA Billing Department all requests for insurance referrals, deductible, and pre-certification/pre-authorizations, as per Policy/Procedure.
Communicates and collaborates with other team members including RGA Clinical Teams, Billing Department, Administrative Team, PCP and referring providers for continuity of care.
Manages and completes all relevant and applicable tasks and queues in HER.
Reports any concerns, patient complaints, or connectivity disturbances to Operations Manager as necessary.
Reaches out to Operations Manager as a resource for questions pertaining to Policy, Procedures, and Scheduling.
Upholds patient confidentiality, HIPAA, and OSHA rules and regulations
Responsible for compliance and adherence with any necessary infectious disease policies, regulations, and guidelines as mandated by local, state, and/or federal regulations
Maintains a safe work environment
Timely completion of all compliance training and testing
Actively engage in RGA C.A.R.E.S. - Compassion, Accountability, Respect, Empowerment, and Service
Actively participate in achieving the company's Mission, that being to optimize the health of our patients and community by providing compassionate, state of the art care to adults with digestive and liver disease
Adhere to the company's Code of Conduct, to conduct business with honesty, integrity, and in an appropriate manner for services provided, while ensuring that its business arrangements comply with relevant state and federal statutes and regulations
Consistently work on ways to engage our patients, improve their care experience and maintain strong relationships with referring physician offices and other referral sources.
Create an environment of trust and healthy working relationships.
Exemplify a "can-do" attitude and commitment to excellence