Surgical Scheduler-Urology

Summit Health • Saddle Brook, NJ

402d

About The Position

The Surgical Scheduler for Urology is responsible for managing patient appointments, scheduling hospital and ambulatory admissions/procedures, and ensuring timely communication and action regarding patient needs. This role is essential in maintaining a smooth workflow within the healthcare setting, providing excellent customer service, and supporting the medical staff in delivering high-quality care.

Requirements

• High School Graduate or GED required; Associate Degree preferred.
• Previous experience as a Patient Service Representative (PSR) preferred.
• Previous office experience preferred.
• Ability to communicate effectively in English, both orally and in writing.
• Excellent interpersonal and customer service skills are essential.
• Accurate computer data entry skills are required.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office procedures and terminology preferred.
• Basic proficiency in computer use is required.
• Experience with Electronic Health Records (EHR) and Practice Management Systems preferred.

Nice To Haves

• Heartsaver certification within 30 days of hire.
• Experience with Standard Office Technology in a Windows-based environment preferred.

Responsibilities

• Greet patients and their families, ensuring a welcoming environment.
• Schedule patient appointments and hospital admissions/procedures efficiently.
• Answer telephone calls promptly and address caller needs expeditiously.
• Direct calls appropriately and take accurate messages for the relevant individuals.
• Schedule future appointments, tests, and referrals as ordered by physicians.
• Prepare charts for new patients, ensuring all required forms are included.
• Request and prepare medical records for physician visits prior to exams or treatments.
• Reconcile patient encounters daily according to policy and guidelines.
• Monitor supply inventory and manage requisitions for necessary supplies and equipment.
• Perform clerical duties including faxing, photocopying, filing, and mailings.
• Verify and update patient information while maintaining confidentiality.
• Establish and maintain positive working relationships with physicians and nursing staff.
• Communicate any issues or concerns promptly to the Nurse Manager.

Benefits

• Medical insurance coverage
• Dental insurance coverage
• Life insurance coverage
• Disability insurance coverage
• Vision insurance coverage
• Flexible Spending Account (FSA) options
• 401k savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED