Surgical Scheduler/Registration Specialist

Compass Surgical Partners•Springfield, MA

17d•Onsite

About The Position

Baystate New England Orthopedic Surgery Center is an ambulatory surgery center located in Springfield, MA. With eight operating rooms, the center delivers high-quality, cost-effective outpatient surgical care across multiple specialties, including orthopedics (total joint, hip, knee, hand, shoulder, spine, foot and ankle), sports medicine, and podiatry. The center is proudly partnered with Compass Surgical Partners, a national leader in developing and managing ambulatory surgery centers across the U.S. Role Summary The Registration Specialist / Surgical Scheduler supports a seamless perioperative experience by coordinating surgical scheduling, patient registration, and front desk operations. This role serves as a key liaison between patients, physicians, and clinical teams, ensuring accurate scheduling, registration, communication, and administrative support while maintaining a patient-centered, professional environment.

Requirements

High school diploma or GED required; healthcare or surgical scheduling experience preferred
Strong organizational, multitasking, and communication skills
Ability to manage competing priorities in a fast-paced healthcare environment
Proficiency with Microsoft Windows–based systems and scheduling/registration platforms
Current BLS certification
Ability to lift up to 50 pounds
Prolonged standing, walking, sitting, and frequent use of hands and arms
Ability to bend, stoop, kneel, crouch, or balance as needed

Responsibilities

Schedule surgical procedures and preoperative appointments in accordance with physician availability, staffing, and equipment needs
Monitor schedules, identify conflicts, and communicate changes to appropriate departments
Register patients accurately, verifying demographics, insurance, and required documentation
Collect copayments and input patient information into scheduling and registration systems
Greet patients and visitors; answer phones and respond to in-person and telephone inquiries
Coordinate front desk and reception area activities to support efficient center operations
Assemble and maintain patient medical records and ensure confidentiality
Communicate professionally with patients, families, physicians, and staff (using translators as needed)
Support quality improvement, safety, and risk management initiatives
Maintain organization and cleanliness of the front desk and nourishment areas
Perform clerical and administrative duties, including supply management and record maintenance
Perform other duties as assigned