Surgical Scheduler / Patient Care Counselor

Bridgeview Eye Partners•Tulsa, OK

2d•Onsite

About The Position

A Patient Care Counselor ensures patients at our Surgery locations fully understand every aspect of their surgical procedure(s). In this position, the individual must be very knowledgeable about each phase of the patient’s surgery and be able to identify and educate all patients on their options for Clear Lens Exchange, presbyopic correcting and astigmatic correcting implant lenses. The employee is responsible for executing consultations, scheduling patients and performing preliminary testing to assist in counseling patients of their lens options.

Requirements

High school graduate, or equivalent
Excellent organization, verbal and written communication skills
Ability to speak clearly and have patients understand language without misinterpretation or confusion
Professional maturity, appearance and demeanor required
Ability to work independently and handle multiple tasks simultaneously
Strong organization skills

Nice To Haves

Previous experience in ambulatory surgery preferred
Knowledge in medical terminology preferred

Responsibilities

Perform required communication (per Points of Contact) via phone with all patients regarding both pre-op and post-op
Compile and mail information to patients regarding surgical procedures, along with fees and financing options available to them
Assist patients with application to Care Credit, as needed
Review surgery instructions and forms with patients
Educate patients on surgical procedure(s) and complete pre- and post-surgery documentation
Ensure payments are collected from patients, as applicable
Provide ASC/hospital with all required/requested paperwork
Scan necessary pre- and post-surgical paperwork into database
Prepare patient’s surgical charts with appropriate paperwork