Surgical Scheduler - General Surgery

Albany Medical Health System•Albany, NY

70d

About The Position

Greet patients in a prompt, courteous and professional manner. Interact with a diverse patient population. Initiate surgical booking process as instructed by physician via flow sheet or surgical task. Compile surgical packets for booking. (Containing booking sheet, check list, pre-op orders, consent form, pre-admission form, and prior auth.) Some variances on packets per physician preference, patient age and location of surgery. In coordination with the surgeon, ensure consents are complete. Obtain release of information to complete disability/FMLA paperwork as needed, also "Out of Work/School" notes. Work with nursing staff to complete if there are questions or concerns. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Schedule pre-surgical appointments for patients who need clearance and make sure clearances are sent to the appropriate places. Communicate timely with all parties, including surgeon, patient, operating room, insurance company to ensure confirmation of the date of surgery as well as all appropriate surgical clearances are obtained. Coordinate OR time/date with equipment rep, if needed. Conveys professional image by adhering to the established dress code.

Requirements

High School Diploma/G.E.D. - required
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

2-3 years office experience or one year of related experience in a medical practice - preferred
Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

Responsible for initiating surgical booking process.
Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms.
Preparing patient disability and out of work / school paperwork.
Responsible for updating the system with registration, scheduling and insurance information.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.
Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplifies Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.
Assist with phones