Surgical Scheduler, Gastroenterology

Mass General Brigham • Northampton, MA

6d • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Founded in 2003, our office offers experienced care in all fields of gastroenterology to the entire Pioneer Valley. Our physicians and advanced practitioners are dedicated to providing up to date cutting edge care and we aim to integrate our care with other providers. One of our primary goals is colon cancer prevention. We offer highly skilled endoscopists. We also offer comprehensive care in acute and chronic liver disease, inflammatory bowel disease such as Crohn's disease and ulcerative colitis, celiac disease, Barrett's esophagus and upper gastrointestinal motility testing. We are located at 10 Main Street, Suite 2 in Florence, MA 01062. We are seeking a full-time, 40-hour Surgical Scheduler to support our Gastroenterology practice onsite, Monday through Friday 8:30AM to 5:00PM. The Surgical Scheduler provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities related to procedural scheduling for endoscopies and colonoscopies at our office! Summary Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration, and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service.

Requirements

• High School Diploma or Equivalent required
• Customer service work experience, specifically in a contact/call center environment 0-1 year required

Nice To Haves

• Experience in a medical office or health care setting, with Epic experience 0-1 year preferred

Responsibilities

• Coordinates the registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling an appointment.
• Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques.
• Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.
• Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers.
• Completely and accurately transcribes call, referral and scheduling information in multiple systems.
• Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
• Maintains confidentiality and privacy consistent with HIPAA guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees