Surgical Sales Support Administrator - Marlborough, MA

Hologic•Marlborough, MA

About The Position

Join our Gynecological Surgical Solutions team as a Sales Support Specialist and play a key role in delivering an exceptional experience to both our field sales teams and customers. You will act as a trusted internal business partner and the primary point of contact for a regional sales team, supporting the entire presale-to-order journey with accuracy, speed, and a strong customer focus. Role Overview As a Sales Support Specialist, you will: Partner closely with regional sales teams and managers to support all back-office needs related to sales activity. Serve as a subject matter expert on Salesforce.com quoting, order forms, promotions, and related processes. Collaborate with cross-functional teams (Marketing, Strategic Contracting, Tech Support, Customer Service) to support product launches, promotions, and continuous improvement efforts. Ensure a smooth and efficient experience for both internal and external customers from initial inquiry through order completion.

Requirements

Solid knowledge of Microsoft Office, especially Word and Excel.
Experience with Salesforce and/or Oracle (Oracle R12 preferred), or strong ability to learn new systems and tools quickly.
Comfortable working with CRM and ERP systems in a fast-paced, data-driven environment.
Clear, professional verbal communication
Strong written skills for emails, documentation, and reporting
Confident in presenting information and training others
Manage complex inquiries
Apply effective problem-solving and conflict resolution strategies
Maintain a high level of professionalism in challenging situations
Acute attention to detail and a strong focus on accuracy and quality.
Analyze information
Identify issues and trends
Propose and support effective solutions
Ability to prioritize and manage competing deadlines
Multi-tasking across multiple requests and stakeholders
Thrives in a fast-paced, evolving environment and can adapt quickly to change.
Is proactive, high-energy, self-motivated, and goal-oriented.
Demonstrates initiative and confidence in making decisions within their scope.
Is passionate about delivering a great customer experience and supporting customer success in a competitive and changing market.
Brings a strong quality and compliance mindset, ensuring processes are followed and documentation is complete.
Collaborates effectively across teams and communicates openly to drive alignment and results.
Bachelor’s degree OR 1–2 years of previous support service, customer service, or sales support experience in a fast-paced environment.

Nice To Haves

Experience in a medical device, healthcare, or similar regulated industry is a plus (not required).
Prior experience with Salesforce or Oracle is highly desirable.

Responsibilities

Serve as the primary internal partner for a regional sales team, handling back-office needs such as sales order lookups, contract/pricing inquiries, and escalations.
Own Salesforce.com support for the sales team, including quote creation/revisions, approvals, reporting, and training new and existing reps on quoting.
Execute and manage orders, promotions, bulk buys, and one-time offers in Salesforce and Oracle, ensuring accuracy and compliance with audit requirements.
Respond to overflow customer inquiries (phone, fax, email) regarding order changes, proof of delivery, order status, and sales contact information.
Participate in product training and product launches to maintain up-to-date knowledge and effectively support internal and external customers.
Collaborate with cross-functional partners (Marketing, Strategic Contracting, Tech Support, Customer Service) to support launches, promotions, and continuous process improvements.
Manage urgent-use inventory support, including replenishment orders, scrub orders, and assistance with quarterly cycle counts.