Surgical Referral Scheduler

Riverside Health System • Gloucester, VA

111d

About The Position

The position involves scheduling surgeries with patients and managing preoperative and post-operative appointments at designated hospitals. Responsibilities include compiling surgery charts, completing necessary paperwork, obtaining pre-certifications, and coordinating with facilities for pre-operative tests. The role also requires effective communication with patients and healthcare staff, maintaining compliance with regulations, and performing general receptionist duties. The position emphasizes teamwork, patient care, and efficient service delivery.

Requirements

• High School Diploma or GED (Required).
• 1 year recent surgical scheduling experience (Required).
• Proficiency in Microsoft Office Suite.
• Time management and organizational skills.
• Good communication and interpersonal skills.
• Ability to multitask and prioritize deadline-driven workloads.

Nice To Haves

• Associates Degree in related field (Preferred).
• Bachelor's Degree in related field (Preferred).
• Medical Coding certification (Preferred).

Responsibilities

• Schedule surgery with patients.
• Post surgery at designated hospitals.
• Schedule preoperative and post-operative office appointments for surgical patients.
• Compile patient's surgery charts and appropriate paperwork.
• Complete preliminary paperwork needed for each surgical patient and place in chart for physician to review.
• Obtain pre-certification/insurance checks when necessary.
• Copy each patient's surgical paperwork and send to the appropriate hospital.
• Schedule and coordinate pre-operative surgical tests or clearances for patients.
• Coordinate with instrumentation companies for special equipment needed.
• Prepare and distribute the weekly surgical posting sheet for billing.
• Promote teamwork by working effectively as a team member and independently.
• Identify and report changes in patient condition/behavior to nursing staff.
• Collaborate with physicians and office staff for patient needs.
• Maintain knowledge of compliance requirements.
• Perform general receptionist duties including answering phones and scheduling procedures.
• Demonstrate ability to perform scheduling and order entry using computerized systems.
• Direct admit patients as necessary.
• Identify and complete follow-up measures to resolve issues.
• Coordinate cases with multiple offices for pre-op tests.
• Give prep instructions for tests and surgeries.
• Notify Patient Navigation for cancer cases.
• Set up physical therapy when necessary.
• Perform line-ups for surgery with surgical facilities.
• Navigate systems to access patient information.
• Communicate and order supplies and forms efficiently.
• Support departmental productivity through volunteering for changes.

Benefits

• Career growth opportunities.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees