Surgical Operational Efficiency Specialist- Houston

KARL STORZ

114d

About The Position

The KARL STORZ Surgical Operational Efficiency Specialist (SOES) is a trained Specialist with M.I.S equipment and devices and an integral member of the KARL STORZ Service team providing support in the Houston, TX area. The SOES is responsible for the management and troubleshooting of these devices (including hand instruments, video equipment, and the integrated Operating Room (OR1) within their assigned hospital. SOES positions often pave the way to internal career advancement opportunities in areas such as Sales, Marketing, Leadership, and more.

Requirements

• A minimum education level of a high school diploma with related experience; a higher degree preferred
• Preferred 2-4 years experience in surgical technology or central sterile experience or previous work history in medical sales or services management

Responsibilities

• Face-to-face customer support, including OR, SPD, and Biomed
• Preventative maintenance and management of endoscopy products so that they are always in good working order and ready for use including documentation of their functionality
• Monitoring, reporting, and facilitating repair/exchange transactions
• Keeping repairs and replacement equipment expenses within a predetermined budget for the account
• Training and education for the OR, SPD, and supporting departments
• Designing process improvements to improve efficiencies and reduce repair costs
• Identifying opportunities to reduce instrument damage and related repair costs
• Gathering detailed usage and repair data
• Identifying and implementing reusable strategies
• Communicating effectively with a diverse clientele including good written and oral communication skills as well as good interpersonal skills are required
• Performing complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations
• Being part of an operations team tasked with providing the customer with cost-reduction initiatives and value well beyond the tasks listed above
• Managing all aspects of the implementation of reusable M.I.S. products from training to procedural support
• Capturing procedural and device usage data
• Transporting, cleaning, and packaging of instruments after use in some accounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees