Surgical Coordinator

Virginia Eye Institute•Richmond, VA

2d•Onsite

About The Position

The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time Surgical Coordinator for our Retina/Valeda program to join our busy practice. Job purpose Position requires utilization of clinic knowledge to schedule appropriate procedures/surgeries per provider’s orders. The Surgical Coordinator must schedule office based and surgical center procedures consistent with the patient’s diagnosis and procedure request. Also requires excellent customer service skills with patients, employees, and the public. The Surgical Coordinator must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized, and be able to manage demanding workload with accuracy.

Requirements

Self-motivated team player that displays a results orientated attitude
Proven organizational skills
Competent with MS Office and computer systems
Customer/Patient Focused
Customer Service Skills
Excellent interpersonal communication skills
Process improvement
Ability to work independently and in a team while coordinating multiple assignments.
Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
Critical thinking skills and a positive attitude essential.
Minimum of a High School Diploma or equivalent required. Associate’s or bachelor’s degree preferred.
1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience.
Must demonstrate consistent professional behaviors and meticulous attention to detail.

Nice To Haves

Knowledge of insurance company procedures, and previous experience in an Ophthalmology or Medical Practice a plus.

Responsibilities

Schedules office and ASC (hospital based) medical procedures, for patients with appropriate provider in the appropriate time/location slot, utilizing appropriate scheduling code.
Schedules diagnostic and imaging tests to be completed at VEI. Schedules office and hospital based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency.
Coordinates with appropriate staff to ensure all necessary equipment will be on site for office and hospital based procedures.
Collaborates with appropriate staff to ensure a cohesive working relationship in providing patient care services
Enters notes/special instructions needed for scheduling in the electronic medical record.
Effectively utilizes clinic knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
Ensures patients have proper medical clearance and pre-surgical testing as needed.
Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
Ensures completion of assessment for advance directive, including DNR when applicable.
Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
Provides patient education, counseling and payment plans for premium lens when applicable
Request lab results, and referrals when needed for patient surgeries and scan documents into EHR.
Can assist with desk related duties such as clinic phone calls, oversight of tech boxes, clinic appointments, bumped list, etc. when applicable
Assists other members of the department as needed.
Other duties as assigned.