Surgical Coordinator, Gastroenterology (Falmouth)

Cape Cod Healthcare • Plymouth, MA

86d

About The Position

The position involves scheduling surgical appointments, obtaining necessary reports from various medical professionals, and ensuring proper financial clearance for surgeries. The role requires effective communication with referring providers and managing patient check-in and check-out processes. Additionally, the candidate will be responsible for answering phone calls professionally, maintaining confidentiality in accordance with HIPAA regulations, and providing coverage at the front desk as needed.

Requirements

• Ability to read, write and communicate in English
• High school graduate or equivalent
• Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor's Degree
• Demonstrated excellence in providing customer service
• Strong communication and interpersonal skills
• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred

Nice To Haves

• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred

Responsibilities

• Schedule surgical appointments for the practice
• Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities
• Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance
• Communicate with referring providers regarding scheduling and completion of surgeries
• Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments
• Answer the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities /duties are met during absences or increased patient volumes
• Maintain harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Maintain confidentiality regarding patient information in accordance to HIPAA regulations
• Float to front desk for coverage when needed
• Ability to float to other MACC practices when required
• Perform other work-related duties and activities as assigned or requested

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees