Surgical Case Dispatcher

Stryker•Houston, TX

2d•Onsite

About The Position

As the Surgical Case Dispatcher, you will be responsible for the planning, routing, delivery, and pickup of all scheduled cases. Optimizing and ensuring that all drivers are effectively utilized. You will be responsible for ensuring the branch is meeting transportation b along with budget cost reduction strategies as they pertain. Meet established metrics for operations (i.e., turns, service levels). Coordinate Expired replacement pick up’s and drop offs as requested by warehouse teams. Route efficiency planning – communicate with all surgical case coordinators to efficiently manage multiple routes while simultaneously reducing overall mileage, overtime, and costs. Communication with sales partners to establish relationships with both teams. Ensure all cases are delivered on time, complete, and to the correct facility. Coordinate the timely return of all inventory to its correct location Develop and execute strategies to maximize driver capacity, considering variables like peak times, fluctuations in demand, and operational priorities. Collaborate seamlessly with both Inbound and Outbound teams, offering essential support and capacity as needed to ensure optimal efficiency. Maintain and update customer delivery instructions and location drop offs. Prepare vehicle maintenance reports and ensure scheduled maintenance of all vehicles. Develop relationships with 3rd party courier companies to ensure accountability related to best pricing strategies, courier budgets, and courier routes. Responsible for team’s vendor credentialing Complete other duties as assigned

Requirements

5+ years of relevant/professional experience
High School Diploma or GED equivalent
Valid Driver’s license with no restrictions
Ability to work flexible hours, as needed to support the business needs, including weekend(s) and evening(s) as needed
Must have the ability to lift, push, pull and carry up to 50 lbs.

Nice To Haves

Related field such as Transportation or Supply Chain Management preferred.
Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment.
Bachelor’s degree

Responsibilities

Planning, routing, delivery, and pickup of all scheduled cases
Optimizing and ensuring that all drivers are effectively utilized
Ensuring the branch is meeting transportation budget cost reduction strategies
Meeting established metrics for operations (i.e., turns, service levels)
Coordinating Expired replacement pick up’s and drop offs as requested by warehouse teams
Route efficiency planning – communicate with all surgical case coordinators to efficiently manage multiple routes while simultaneously reducing overall mileage, overtime, and costs
Communication with sales partners to establish relationships with both teams
Ensuring all cases are delivered on time, complete, and to the correct facility
Coordinating the timely return of all inventory to its correct location
Developing and execute strategies to maximize driver capacity, considering variables like peak times, fluctuations in demand, and operational priorities
Collaborating seamlessly with both Inbound and Outbound teams, offering essential support and capacity as needed to ensure optimal efficiency
Maintaining and update customer delivery instructions and location drop offs
Preparing vehicle maintenance reports and ensure scheduled maintenance of all vehicles
Developing relationships with 3rd party courier companies to ensure accountability related to best pricing strategies, courier budgets, and courier routes
Responsible for team’s vendor credentialing
Complete other duties as assigned