Surgical Care Coordinator - Plastic Surgery

University of Miami•Miami, FL

1d•Onsite

About The Position

The Department of Surgery is currently seeking a full-time Surgical Care Coordinator to work on-site in Miami. The Surgical Care Coordinator manages the administrative aspects of patient care and serves as the liaison between surgical scheduling team, hospital, surgeons and nursing care teams, and different departments within the medical school/hospital. The Surgical Care Coordinator organizes and manages complex multidisciplinary care of various surgical programs. CORE RESPONSIBILITIES This position oversees daily surgical and multi-disciplinary clinical care coordination of various surgical specialties. Duties include coordinating surgical appointments of complex, urgent multidisciplinary care, helping patients understand complex medical information, assisting patients understand admission and discharge information (pre and post-surgical patient education materials) Assists in the process of developing interdisciplinary surgical/clinical program guidelines to promote surgical program effectiveness, productivity and efficiency. This position works with other health care professionals to ensure plan of care is documented and communicated. Communicates to patients in a manner that instills understanding and confidence about their upcoming procedure. Present treatment to patients and secure financial arrangements (must be comfortable presenting high dollar treatment plans). Expediting administrative requirements for patient referrals, ensuring that appropriate referrals are made to participating providers with the patients’ health plan, obtaining appointments for Specialist visits, and notifying the patient/member of the appointment. Notifies patients of authorization status and inquiries in a consistent and professional matter. Resolves problems and concerns of all patients/physicians/staff with confidence and control in a timely manner. Help patients apply for 3rd party financing to help pay for treatment (CareCredit, Lending Club, Etc.) Maintains complete and up-to-date documentation and files at all times, including product and service quotes. Collaborates with inpatient/outpatient staff to ensure a safe transition of care including follow up visits with primary care physician and/or specialist. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

High School diploma or equivalent required
Minimum 2 years of relevant experience
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.

Responsibilities

Oversees daily surgical and multi-disciplinary clinical care coordination of various surgical specialties.
Coordinates surgical appointments of complex, urgent multidisciplinary care
Helps patients understand complex medical information
Assists patients understand admission and discharge information (pre and post-surgical patient education materials)
Assists in the process of developing interdisciplinary surgical/clinical program guidelines to promote surgical program effectiveness, productivity and efficiency.
Works with other health care professionals to ensure plan of care is documented and communicated.
Communicates to patients in a manner that instills understanding and confidence about their upcoming procedure.
Present treatment to patients and secure financial arrangements (must be comfortable presenting high dollar treatment plans).
Expediting administrative requirements for patient referrals, ensuring that appropriate referrals are made to participating providers with the patients’ health plan, obtaining appointments for Specialist visits, and notifying the patient/member of the appointment.
Notifies patients of authorization status and inquiries in a consistent and professional matter.
Resolves problems and concerns of all patients/physicians/staff with confidence and control in a timely manner.
Help patients apply for 3rd party financing to help pay for treatment (CareCredit, Lending Club, Etc.)
Maintains complete and up-to-date documentation and files at all times, including product and service quotes.
Collaborates with inpatient/outpatient staff to ensure a safe transition of care including follow up visits with primary care physician and/or specialist.
Coordinating the flow of surgical cases of service line and clinical program.
Monitors, evaluates and implements continuous improvement efforts related to surgical scheduling productivity in conjunction with leadership.
Educates patients and their families on the care plan; provides details related to treatments, procedures, post-surgical and continuing care requirements.
Responsible for managing the flow of surgical cases for her assigned service line and clinical programs.
Liaison between Department leadership and team/faculty for process improvement and operational continuity.
Coordinating and ensuring adequate faculty OR access for our clinical programs.
Work closely with department leadership to ensure my team is following optimal practices and policies during the scheduling process.
Effectively coordinates OR access for complex combined surgical cases among multiple surgical divisions.
Contribute to OR access template changes/modifications requests, to best serve complex and/or combined multidisciplinary cases.
Monitors, evaluates and implements continuous improvement efforts related to surgical scheduling productivity.
Discuss cost of service, insurance coverage, and payment options with the patient.
Ensures surgery packets are completed correctly and delivered in a timely manner to UPAC, Cardiac and Anesthesia teams for surgical clearance.
Assist in talent recruitment process and training.
Serves as reference and support to surgical scheduling staff for her direct line of service and clinical programs.
Maintains a productive and functional relationship across all specialties relevant to the functions of her clinical programs and Division, ensuring multi-disciplinary surgical treatment is efficiently coordinated.
Acts in the capacity of team lead to junior surgical scheduling team.
Works closely with hospital clinical departments/physicians/ambulatory clinics to monitor service delivery.
Other functions as required of departmental/operational needs.