Surgical Applications Specialist

ZEISS Group

25d•$89,100 - $111,400

About The Position

How many companies can say they have been in business for over 178 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team What’s the role? The Surgical Application Specialist (SAS) must manage territory by providing training support for Zeiss customers on the proper operation and use of Zeiss surgical products. The SAS will support clinical efforts, provide sales support, and train customers via surgical support which consists of monitoring surgery days, review data collection, and importing data from ancillary clinical products. The SAS must be able to perform advanced troubleshooting, support conferences and seminars as needed. The position demands extensive knowledge of related ophthalmic surgical procedures and how the ZEISS Surgical Suite can favorably impact patient outcomes and surgical flow. The goal of the SAS is to facilitate the optimal use of all instruments in the ZEISS Surgical Suite and to develop a powerful referral base for the product(s).

Requirements

Minimum 8-10 years of experience in an ophthalmic surgical setting, ophthalmic industry, or comparable experience.
Possesses in-depth knowledge of cataract surgery and IOL calculations, ocular anatomy and pathology as they relate to ophthalmic surgery.
Must hold industry standard credentialing.
Requires effective communication skills and teaching ability to direct customers in a surgical environment.
Stellar communications skills (written & verbal) and teaching ability to work with customers in challenging situations.
Demonstrates exceptional judgment and decision making with defined procedures and practices to determine appropriate answers.
Medium level skills in computers and accompanying software. (Microsoft Office—Word, Excel)
Capacity to handle difficult situations and deal effectively and harmoniously with various personnel, internally and externally, at all levels.
Must travel overnight and work occasionally on weekends.
Well organized and capable of working independently with no supervision.
Must be able to obtain sufficient credit to cover the business expenses incurred which will be reimbursed upon expense, submission and approval.
Requires valid driver’s license and good driving record.

Responsibilities

Efficiently manage given territory by independently contacting customers, scheduling a high volume of on-site trainings appointments, making travel arrangements, and addressing customer inquiries.
Deliver high level, tailored training for physicians and staff in medical device operation and clinical applications with the ability to answer complex questions, identify and resolve issues, in an exemplary manner.
Conduct follow-up visits and monitor customer commitment using ZEISS Surgical Suite.
Provide feedback to management and the Surgical Suite sales team.
Possess and demonstrate in-depth knowledge of surgical ophthalmic industry and competitive devices.
Resourcefully manage on-site trainings within the United States when making travel arrangements and addressing customer needs.
Demonstrate understanding of the Zeiss business culture, market demands and how to best leverage resources.
Represent ZEISS in a professional and courteous manner.
Work collaboratively with SAS in adjacent territories to coordinate on-site trainings of “border” customers.
Regularly assist in the completion of on-site training in other territories as business needs require.
Maintain and continually update product knowledge on all appropriate Carl Zeiss products.
Communicate in a timely, respectful, and professional fashion with fellow SAS, managers, sales and marketing team members, field service engineers, and other in-house colleagues.
Cultivate effective relationships with all to promote higher levels of customer satisfaction to be emulated by others.
Work collaboratively with marketing and surgical sales department to ensure that training materials reflect current and up-to-date features.
Attend and support trade shows, conferences, exhibits, and seminars, as needed.
Serve as the customer subject matter expert on the Surgical Suite technical/clinical issues.
Frequently take ownership of difficult situations and follow through to resolution.
Understand customer clinical needs to promote the growth of CZMUI by actively identifying and communicating sales leads and influence purchasing decisions.
Provide sales support as needed.
Maximize most efficient tools provided to independently perform necessary administrative tasks in a complete, accurate and timely manner without prompting. This includes but is not limited to calendar, expense reports, CRM & Product Training Checklists.
Demonstrate flexibility with territory realignment when business environment changes.
Other duties may include, but are not limited to, setup and instruction on Carl Zeiss equipment at convention and/or seminars, and other management assigned projects.
Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures.
Abide by state and federal employment laws.
Monitor and support field training of new Surgical Application Specialists and Sales Representatives, both technically and administratively.
Routinely provide feature improvement back to the product managers based on customer feedback and observations.
Support management with resolving field issues.
Develop training content and present lectures/workshops at conventions, seminars, and/or corporate meetings.
Support training of Surgical Suite ancillary instruments for general ODx products if schedule permits.