Surgery Support Coordinator

US Oncology Network • Burnsville, MN

95d • $20 - $27

About The Position

At Minnesota Oncology, we believe that our people are our greatest asset, and we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We are constantly on the lookout for talented individuals who are passionate, driven, and eager to make a difference. Come join this dynamic team who is passionate about providing exceptional care to our patients.

Requirements

• High School Diploma or Equivalent is Required
• Basic Computer Skills
• 1+ years of healthcare scheduling experience, preferably in a surgical setting

Nice To Haves

• Ability to Multi-task
• Can Successfully Prioritize Tasks
• Strong Organizational Skills
• Ability to work Independently and Collaboratively
• Self-Starter
• Versatility
• Strong Customer Service Skills
• Detail-Oriented

Responsibilities

• Answers all incoming calls; assesses callers' needs and directs to appropriate personnel.
• Pages clinic personnel as appropriate.
• Obtains and communicates messages in an accurate and timely manner.
• Schedules outpatient appointments/testing/surgeries and hospital admissions upon request.
• Obtains necessary pre-certification as required.
• Schedules patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
• For new and or referred patients, sets up in system with appropriate documentation and coding.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Covers for other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• Communicates to patient about surgeries or tests being scheduled and potential prep work needed.
• Responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
• Responsible for scheduling post-operative follow up appointments with Physicians.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off (PTO)
• Free Short-term and Long-term Disability Coverage
• 401k plan with company contribution
• Wellness program that rewards you practicing a healthy lifestyle
• Tuition Reimbursement
• Employee Assistance Program and Discount Program to some of your favorite retailers
• Free Parking

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED