Surgery/Special Unit Coordinator - Cardiovascular Medicine

Cleveland Clinic-posted 29 days ago
$16 - $24/Yr
Full-time • Entry Level
Onsite • Cleveland, OH
5,001-10,000 employees
Ambulatory Health Care Services
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Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the country. You will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. A caregiver in this position works days, 8:30am-5:00pm

  • Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
  • Validate patient physician information and ensures accurate collection.
  • Identify patients in need of financial counseling to ensure appropriate payment of services.
  • Triage appointments, based on diagnosis, patient preferences, and physician specialty.
  • Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
  • Perform scheduling both intra- and inter-departmentally as requested by physician orders.
  • Receive orders and processes as indicated by provider and schedules according to protocol.
  • Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
  • Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
  • Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
  • Communicate with patients and their families to provide detailed instructions, directions, and resources available.
  • High School Diploma/GED
  • 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/or scheduling OR 3 years of customer service concierge experience
  • Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
  • Knowledge of Microsoft Word and Excel applications
  • Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software
  • In-depth knowledge of medical terminology and/or CPT/ICD coding
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