Surgery Scheduling Coordinator - FT Days

LCMC Health•New Orleans, LA

About The Position

Your job is more than a job. The Scheduling Coordinator supports the reception, registration, communication and other administrative functions in the designated department(s). Requires a focus on customer service during all patient and customer interactions. Utilizes patient information and billing systems, coordinates insurance documentation, manages patient records, department schedules and incoming telephone calls. Patient Registration & Front Desk Operations Greets and interacts with patients, visitors, health professionals, and hospital personnel in accordance with hospital policies and standards of behavior. Manages patient flow within assigned department(s), providing expected service times and updates as needed. Notifies appropriate clinic areas or staff of patient arrivals. Performs point-of-service check-in procedures, ensuring accurate account selection and registration. Updates demographic information, special needs flags, and appointment messages in all applicable information systems. Collects and routes Release of Information forms to Medical Records for processing. Obtains outside records, test results, and images prior to visits and prepares documents for scanning. Coordinates and schedules appointments in accordance with department protocols and provider templates. Answers high-volume telephone calls, screens and prioritizes messages, and routes communications accurately and timely. Provides and reinforces patient education, including exam preparation and discharge instructions, utilizing available online resources. Insurance & Financial Coordination Obtains and verifies insurance and registration information. Coordinates insurance authorizations and referrals, communicating with financial advisors, admitting departments, and insurance companies. Documents authorization activities within the appropriate system modules. Manages copay collection and justification processes. Manages waiting lists, recall lists, and patient correspondence. Perioperative Charge Capture & Billing Support Gathers and reviews paperwork for charge entry by exception. Reviews preference cards, implant records, vendor delivery tickets, and charge sheets for accuracy and completeness. Charges patient supply items, implants, equipment, and consignment items using appropriate markup when necessary. Performs daily charge interface processing for perioperative services time charges, supply charges, and anesthesia supply charges. Checks documentation for completeness related to DME (soft goods) supplies. Runs audit reports, charge transmittals, demographic reports, surgery logs, and other required reports. Distributes anesthesia professional fee billing paperwork to appropriate parties. Maintains organized files of all patient charges in chronological order for intradepartmental access. Gathers required documentation for patient billing services, including implant and vendor records. Materials & Office Management May perform materials management duties including supply acquisition and requisition. Ensures maintenance of office equipment. Orders department supplies in a timely and cost-effective manner. Maintains departmental forms and printed materials. Collaboration & Communication Collaborates with providers, staff, patients, and families to ensure comprehensive patient service. Communicates clearly and effectively to ensure patient understanding of appointments, follow-up care, and billing processes. Supports accurate, complete, and retrievable patient documentation across all information systems.

Requirements

High School Diploma/GED or equivalent
2 years of work experience in Physician's Office / Surgery Scheduling
Computer skills are required with a knowledge base in Windows.
Basic typing skills.
Must be articulate in oral and written expression and be able to interact with patients, their families, and physicians in a calm and professional manner.
Flexibility to work in other areas of the department.

Nice To Haves

Previous experience in hospital registration or admitting
medical terminology and knowledge of insurance

Responsibilities

Supports the reception, registration, communication and other administrative functions in the designated department(s).
Requires a focus on customer service during all patient and customer interactions.
Utilizes patient information and billing systems, coordinates insurance documentation, manages patient records, department schedules and incoming telephone calls.
Greets and interacts with patients, visitors, health professionals, and hospital personnel in accordance with hospital policies and standards of behavior.
Manages patient flow within assigned department(s), providing expected service times and updates as needed.
Notifies appropriate clinic areas or staff of patient arrivals.
Performs point-of-service check-in procedures, ensuring accurate account selection and registration.
Updates demographic information, special needs flags, and appointment messages in all applicable information systems.
Collects and routes Release of Information forms to Medical Records for processing.
Obtains outside records, test results, and images prior to visits and prepares documents for scanning.
Coordinates and schedules appointments in accordance with department protocols and provider templates.
Answers high-volume telephone calls, screens and prioritizes messages, and routes communications accurately and timely.
Provides and reinforces patient education, including exam preparation and discharge instructions, utilizing available online resources.
Obtains and verifies insurance and registration information.
Coordinates insurance authorizations and referrals, communicating with financial advisors, admitting departments, and insurance companies.
Documents authorization activities within the appropriate system modules.
Manages copay collection and justification processes.
Manages waiting lists, recall lists, and patient correspondence.
Gathers and reviews paperwork for charge entry by exception.
Reviews preference cards, implant records, vendor delivery tickets, and charge sheets for accuracy and completeness.
Charges patient supply items, implants, equipment, and consignment items using appropriate markup when necessary.
Performs daily charge interface processing for perioperative services time charges, supply charges, and anesthesia supply charges.
Checks documentation for completeness related to DME (soft goods) supplies.
Runs audit reports, charge transmittals, demographic reports, surgery logs, and other required reports.
Distributes anesthesia professional fee billing paperwork to appropriate parties.
Maintains organized files of all patient charges in chronological order for intradepartmental access.
Gathers required documentation for patient billing services, including implant and vendor records.
May perform materials management duties including supply acquisition and requisition.
Ensures maintenance of office equipment.
Orders department supplies in a timely and cost-effective manner.
Maintains departmental forms and printed materials.
Collaborates with providers, staff, patients, and families to ensure comprehensive patient service.
Communicates clearly and effectively to ensure patient understanding of appointments, follow-up care, and billing processes.
Supports accurate, complete, and retrievable patient documentation across all information systems.