Surgery Scheduler

Texas Orthopaedic Associates - A Division Of Ortholonestar • Fort Worth, TX

401d • $37,960 - $55,120

About The Position

The Surgery Scheduler at Texas Orthopaedic Associates is responsible for efficiently scheduling surgical procedures with the appropriate facilities and providers. This role involves obtaining necessary pre-certifications and authorizations, educating patients about the surgical process, and providing cost estimates. The position requires excellent customer service skills and the ability to manage scheduling logistics effectively.

Requirements

• High School Diploma or GED required.
• Minimum of 1 year experience in an outpatient clinic setting.
• Ability to read and interpret documents such as safety rules and procedure manuals.
• Ability to write routine reports and correspondence.
• Effective communication skills to speak before groups of customers or employees.
• Basic math skills to perform calculations involving rates, ratios, and percentages.
• Ability to apply common sense understanding to carry out instructions in various forms.
• Proficiency in typing at least 45 WPM and basic knowledge of Microsoft Outlook/Office.

Responsibilities

• Schedule procedures with appropriate facilities and providers efficiently.
• Obtain pre-certification and authorization as necessary.
• Educate patients on testing and surgical processes, including costs and deposits.
• Provide excellent customer service by listening and addressing patient needs.
• Relay relevant information to internal staff and follow practice procedures for appointment entry in EMR System.
• Interpret physician requests and coordinate all scheduling aspects in a timely manner.
• Identify scheduling problems and advise the Physician or Manager accordingly.
• Collect and verify patient demographic information, diagnosis, and insurance details.
• Communicate with the Business Office to determine patient responsibility estimates after confirming insurance plans.
• Relay information to hospital and anesthesia personnel as needed.
• Order necessary equipment for surgeries by contacting vendors when appropriate.
• Answer phone calls, screen calls, take messages, and provide information to patients regarding procedures and appointments.
• Make necessary corrections to patient and policyholder information and advise the Patient and Billing departments.
• Participate in office meetings and educational activities.
• Maintain a neat and orderly work area and comply with HIPAA procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED