Surgery Scheduler

Banner Health•Sun City, AZ

1d•Onsite

About The Position

Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care. Banner Boswell Medical Center's Surgery Department is a family environment, where strong teamwork and collaboration with key stakeholders is of the upmost importance. As an Surgery Scheduler, you will fulfill all tasks related to scheduling and confirming patients for upcoming surgical cases at Boswell Medical Center. To accomplish these takes, you will utilize strong decision making, communication and problem-solving skills aimed at maximizing customer satisfaction for patients, physicians, nursing staff, and administrative colleagues. Additionally, we are seeking an individual with a high level of accountability (and, as needed, sense of urgency) as required to successfully fulfill the time-sensitive needs of customers that partner with us each day to provide optimal patient care. Our dynamic environment requires adaptability and strong time management to complete critical tasks with varying complexities and volumes. Shift Details: Fulltime | 40HRS per week Evening Shift | 11:30AM - 8PM Monday-Friday Banner Boswell Medical Center has provided exceptional health care to the communities in the northwest area of metro-Phoenix for over five decades. Today, our 410-bed acute-care hospital is nationally recognized by U.S. News and World Report as one of Arizona’s Best Hospitals. Banner Boswell offers a full range of acute care services, including cardiology, vascular, thoracic, oncology, orthopedics, neurology, general surgery, robotic surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, and inpatient wound management. We've earned the Society of Thoracic Surgeons highest quality award for CABG & aortic valve replacement and the Joint Commission’s Advanced Certification as a Primary Stroke Center. POSITION SUMMARY This position is responsible for scheduling surgical, cardiovascular or obstetrical procedures using a computerized scheduling system. The position is also responsible for entering patient charges, orders, and other pertinent information into the system and compiling and reporting statistical information to management. The incumbent may act as an office liaison for department staff, physicians, and patient families.

Requirements

High school diploma/GED or equivalent working knowledge.
Requires skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting.
Knowledge of medical terminology is required.
Also requires knowledge of payor contract terms and processes.
Must possess excellent organizational skills, as well as effective human relations and communication skills.
Requires effective teamworking skills and the ability to meet deadlines and productivity standards.
The position requires knowledge of word processing and spreadsheet software and the ability to use computerized scheduling systems.
Must possess the ability to maintain accurate statistical records, gather data, and produce reports.

Nice To Haves

Additional related education and/or experience preferred.

Responsibilities

Coordinates case times for elective, urgent or emergent surgeries, cardiovascular or obstetrical procedures in a computerized scheduling system.
Verifies and reviews physician privilege status prior to scheduling.
Interfaces with medical staff office to maintain log of current privilege status and maintains confidentially of all information.
May acquire and maintain physician preference information and staff roster.
Acquires authorization numbers, History and Physicals, results of laboratory tests and verifies that they are current.
Orders previous medical records for the day of the procedure, when necessary.
Types and prints physician orders for multiple physicians and departments.
Schedules and maintains physician block time, and block time releases.
Enters physician’s orders for lab, blood bank, medical imaging, and cardiology.
Enters results of diagnostic tests, patient registration information and patient charges.
Compiles data and prepares statistical reports for management.
Conducts charge management audits for assigned area.
Reconciles charge packet information with the audit.
Identifies missed or incorrect charges and corrects when appropriate.
Acts as a receptionist to assigned unit; answers phones, relays message.
Greets and directs patients, visitors, physicians, and families and answers questions about policies and procedures.
Acts as a liaison among nursing units, physician and staff to relay patient data.
Screens requests for patient information and refers to appropriate staff.
Records and types minutes of staff meetings, when required.
Prepares and distributes staff call roster each month.
Enters facility work orders and supply orders when required by assigned department.
Requests repairs/maintenance for business machines in the department.
Arranges for pickup and delivery of instruments and equipment and completes all necessary paperwork.
This position has responsibility for scheduling surgeries and procedures and maintaining a smooth workflow in the area.
Must be able to work with minimal supervision, under stressful situations, set priorities and maintain highly confidential information.