Surgery Scheduler

CU Medicine • Aurora, CO

1d • Remote

About The Position

University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. These providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services at primary and specialty care clinics as well as facilities operated by affiliate hospitals of the University of Colorado. We are seeking a highly motivated Surgery Scheduler to join our Cardiothoracic Surgery scheduling team. This job can be performed 100% remotely, and out of state candidates will be considered. The Surgery Scheduler provides administrative support to physicians within the Division of Cardiothoracic Surgery as it relates to the management of day to day interactions with our patient population. The individual in this position will function as the liaison between patients, physicians, and medical representatives for all non-clinical issues. Responsibilities include coordinating day to day calendars and logistics for multiple physicians, managing surgical schedules across multiple sites of practice, scheduling surgical procedures, answering patient calls, verifying patient registration, completing insurance prior authorizations, ordering medical devices in advance of surgical procedures, and coordinating patient care across multiple specialties. This position works with several clinical computer/electronic systems and it is expected that with adequate training, the incumbent will become proficient in the required systems within the first 2 – 3 months of hire. This position requires a high level of interaction with internal and external customers. The Surgery Scheduler will function as a liaison between the patient and the physician for non-clinical issues - i.e the Surgery Scheduler will not disseminate any clinical information such as diagnosis, test results, post-surgical care instructions, etc. and will be primarily focused on the scheduling of patient surgical procedures and performing administrative support duties. All clinical information will be communicated by a nurse or physician and inquires/requests related to such information will be directed appropriately.

Requirements

• High school diploma required
• Must have 2+ years of experience in a healthcare setting with exposure to complex patient scheduling
• High level verbal and written communication skills in conjunction with professional phone etiquette
• Broad knowledge of medical front office operations and medical terminology
• Familiarity with insurance plans and ICD/CPT coding

Nice To Haves

• EPIC experience highly preferred

Responsibilities

• Manage the assigned physicians’ clinical workload including answering patient phone calls and directing them appropriately.
• Schedule patient surgeries for the Division at all metro Denver UCHealth locations via Epic.
• Obtain and upload all necessary documents to patient records prior to appointments and surgery.
• Coordinate treatment care plans across multiple metro Denver UCHealth locations and specialties.
• Manage the Surgical Procedure schedule for assigned physicians.
• Perform high level administrative assistant duties for assigned physicians as required which includes handling patient and referring provider correspondence.
• Respond to special patient requests, i.e. obtaining self-pay estimates, quotes for procedures, obtaining return to work letters, scheduling clinic visits and surgical procedures.
• Generate various types of letters in EPIC and send to patients and referring physicians.
• Call and confirm upcoming surgery dates and appointments with patients.
• Attend required meetings to facilitate communication of key information regarding patient scheduling or other activities related to the accomplishment of the Division’s clinical activities.

Benefits

• CU Medicine provides generous leave, health plans and retirement contributions which take your total compensation beyond the number on your paycheck.
• Find information about our benefits here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees