Surgery Scheduler

OneOncology • Torrance, CA

1d • Onsite

About The Position

The Los Angeles Cancer Network (LACN) is dedicated to providing exceptional, individualized cancer care, integrating the latest advancements with compassion. They focus on educating and supporting patients and their families, offering tailored treatment plans based on condition, age, and other factors. LACN is involved in clinical research, promotes early detection screenings, and delivers innovative treatments, collaborating with OneOncology to advance cancer research. The organization seeks motivated individuals passionate about supporting community oncologists and patients. The Surgery Scheduler is responsible for scheduling all surgical procedures, ensuring accurate collection of clinical and insurance coding information. This role involves processing scheduling requests from physician offices, adhering to established guidelines, providing precise information for departmental viewing, and maintaining clear communication with hospital departments and physician offices regarding schedule adjustments.

Requirements

• Knowledge of computer/telephone support, preferably in the healthcare industry.
• Strong customer service background, preferably in a healthcare setting.
• Excellent written and verbal communication skills.
• Competence with computer processing functions and other standard office equipment.
• Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to manage and prioritize multiple tasks.
• Ability to resolve customer issues calmly and professionally with diplomacy and tact.
• Ability to work independently with minimal supervision.
• Strong organizational skills.
• Great Customer Service Skills.
• Knowledge of medical terminology specifically in Oncology/Hematology.

Nice To Haves

• Previous Oncology/Hematology experience preferred.

Responsibilities

• Schedules surgery procedures using OncoEMR.
• Answers the phones in a professional and courteous manner.
• Completes daily surgical schedule.
• Assures appropriate coordination with other hospital departments when special surgical needs occur.
• Publishes an accurate daily call list and forwards to staffing department.
• Sending Orders to NMS to obtain authorization.
• Calls patient provides surgery/pre-op/post-op instructions.
• Coordinates with hospital for surgery date once the authorization is obtained from NMS.
• Coordinate and assist the surgeon.
• Adds to surgery calendar.
• Calls patient with the date of surgery and schedule their post-op appointment.
• Receives the radiology orders from the Provider.
• Sends radiology orders to NMS for Auth approval.
• Faxes approved orders and authorization to imaging center.
• Call patients to provide imaging center information.

What This Job Offers

• Education Level: No Education Listed