Surgery Scheduler - UPMC Washington, Pulmonary Thoracic Surgery Office

UPMC•Washington, PA

10h•Onsite

About The Position

We’re looking for a detail-oriented and organized Surgery Scheduler to join our orthopedic team. In this key role, you’ll coordinate surgical procedures, communicate with patients and providers, and help ensure a smooth, supportive experience from start to finish.

Requirements

High school diploma or equivalent required.
Completion of a medical assisting program or 2-4 years experience in a medical field.
General knowledge of computer software and practice management databases is essential.
Strong organization, time management and interpersonal skills.
Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
Ability to deal compassionately and professionally with patients is essential.
Work independently and possess sound decision-making skills.
Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
Ability to prioritize work demands.
Ability to consistently maintain confidentiality with regards to all job assignments and related information.
Access to medications is limited to the distribution of the medication to the nurse.
Act 34

Nice To Haves

Proficiency in medical terminology preferred.
Knowledge of the Epic practice management programs preferred.

Responsibilities

Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
Ensure that informed consents are signed.
Provide patients with pre and postoperative instruction according to service specific guidelines.
Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
Ensure all billing and insurance information is current and accurate.
Act as liaison between patient and referring physicians.
Obtain pre-certification and/or referral prior to the date of the procedure.
Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.