Surgery Scheduler

USPI•Lady Lake, FL

10d•Onsite

About The Position

TLC Outpatient Surgery & Laser Center We perform a broad range of outpatient surgical procedures. TLC Outpatient Surgery & Laser Center is an affiliate of United Surgical Partners International and our mission is to care for each patient and every family as if they were our own. Each patient, each family, each and every time. If you share our mission, please discuss joining our team. JOB SUMMARY Under the direction of the Business Office Manager, the Surgery Scheduler is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors'' offices and Operating Room Staff. Successful candidate will possess outstanding leadership, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Requirements

Minimum 2-4 years of hospital or medical office experience required.
Must be able to communicate verbally and non-verbally in a professional way.
Ability to use time wisely in preparing work area to meet high-paced demand.
Show a genuine desire to work and improve the hospital as a whole.
Professional appearance.
Strong medical terminology.
Must demonstrate excellent phone etiquette and exceptional customer service skills.

Responsibilities

Sets priorities and organizes work
Schedules patient procedures to ensure efficient and accurate processing of information. This includes procedures in the operating room, GI lab, and arrangements for 23-hour stay.
Coordinates with anesthesia groups to confirm scheduling for coverage.
Accurately uses procedure codes to ensure proper billing.
Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
Ensuring all necessary paper work for any patient -add on'' is received by the appropriate staff.
Communicates changes to schedule to appropriate staff
Ensures all required fields in Advantx are completed
Works closely with OR director to avoid equipment or supply conflicts.
Alerts administration when new doctors or procedures are scheduled.
Cross trains with other areas.
Other duties as assigned.
Completes consents and ensures accuracy before submitting to the chart builder.
Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process.