Surgery Scheduler - Longstreet Clinic - Weight Management

Northeast Georgia Health System•Gainesville, GA

1d•Onsite

About The Position

The Surgery Scheduler serves as a customer service advocate, educating patients and guiding them through financially viable solutions for their medical costs. This role involves interviewing and screening patients at their bedside to assess their ability to pay based on established policy and criteria, as well as collecting payments and inputting financial data.

Requirements

High School Diploma or equivalent.
Knowledge of Patient Financial Services processes and procedures.
Personal Computer proficiency to include all programs necessary to perform job duties.
Good interpersonal skills.
Excellent verbal communication skills, including bedside screening and telephone proficiency.
Ability to work independently within guidelines.

Nice To Haves

One (1) year of healthcare, business office, or customer service related experience.

Responsibilities

Accepts all patient/customer calls in a professional manner, keeping wait times to a minimum.
Returns all calls within 24-48 hours if not sooner.
Confirms patient's insurance status, updates missing, inaccurate, or incomplete information, verifies insurance as needed, and handles accounts with agency billing.
Determines eligibility for the Financial Assistance program.
Processes Financial Assistance applications including requesting and managing required documents.
Counsels patients with financial concerns at bedside.
Screens/researches for any other source of payment prior to processing Financial Assistance.
Makes appropriate referrals to programs such as Medicaid, Disability, Cancer State Aid, Crime Victim Compensation.
Manages department inboxes and assigned work queues.
Reviews all accounts considered for Financial Assistance to determine inclusion/exclusion based on policy guidelines, clearances, and updates/codes accounts appropriately in the EMR.
Generates appropriate letters and notices to patients or community partners or government/non profit agencies and mails to appropriate party accurately and timely.
Demonstrates knowledge of single billing office financial policies and adheres to requirements when evaluating eligibility or making financial arrangements for payments.
Contributes to the productive and effective operations of the financial assistance area to enhance the success of the department and the organization.
Recognizes the importance of and maintains effective working relationships with patients, clinical staff, other departments within the Revenue Cycle, community partners, and non profit and government agencies.
Participates in training and orientation of new employees.
Educates patients and guides them through all options to be able to settle their patient responsibilities.