Family Beginnings (Labor & Delivery) Surgery Scheduler

HHC • Indianapolis, IN

1d

About The Position

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.
FLSA StatusNon-ExemptJob Role SummaryThe Surgery Scheduler coordinates all details involved in scheduling surgeries. This position is responsible for maintaining physicians' outlook calendars to be current and up to date with their surgery schedule.

Requirements

• High School Diploma or equivalent (GED)
• Minimum of 6 months of experience in medical front office work with experience with coding and scheduling
• Ability to effectively communicate information between the patient, surgical department, and providers
• Knowledge and ability to use various scheduling systems, registration systems, Microsoft Office, Windows Programs, databases, tracking systems, and Internet
• Must demonstrate a positive demeanor at all times, excellent customer service skills and good oral/written communication skills with the ability to effectively communicate with clients, families, and all stakeholders
• Ability to:maintain a high professional standard in both appearance and approachmake quick and accurate decisionstriage and track phone calls from clients, staff, and outside agencieshandle crisis situationsresolve check-in, registration, check-out, and scheduling issuestrack data and paperwork using various software and processesassist team with incentive programs for clientsassist team with transportation arrangements for clientsassist team with referral process for clientsmaintain and update client files
• Strong interpersonal skills and possess basic mathematical skills
• Possess excellent telephone manners
• Basic knowledge of medical/psychiatric terminology
• Working knowledge of insurance and third party payers, client billings and accounts processes
• Must be detail oriented
• Must be efficient and accurate with completing and faxing procedure/testing paperwork
• Capacity to work on multiple tasks at once
• Knowledge of medical terminology
• Familiarity with insurance procedures and other clerical qualifications

Nice To Haves

• Associate's degree preferred

Responsibilities

• Coordinates all details involved in scheduling surgeries
• Schedules surgeries and related pre- and post-operative appointments
• Confirms surgery schedules and notifies patients of arrival times
• Instructs patients on surgery and outpatient testing/appointments
• Communicates information between the patient, surgical department, and providers
• Responsible for maintaining physicians' outlook calendars to be current and up to date with their surgery schedule
• Obtains pre-authorization for surgery from insurance carriers
• Coordinates equipment and authorizations with the vendors when applicable
• Responsible for delivering patient consent for surgery to the surgical department
• Completes and faxes procedure/testing paperwork efficiently and accurately
• Schedules outpatient appointments that applies to the surgery as requested by the physician(s)
• Addresses patient concerns on surgery and pre-surgical appointments
• Functions as a team player with all employees, demonstrating willingness to serve wherever needed and considering all work to be done
• Complies with HIPAA regulations

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED