Surgery Scheduler - Lakeview Urologic Surgeons

UPMC•Erie, PA

10h

About The Position

Join Lakeview Urologic Surgeons as a Surgery Scheduler and play a vital role in coordinating seamless surgical care for our patients. This position schedules surgeries for both our adult and pediatric office locations, supports two satellite offices, and helps manage care for more than 100+ patients each day. In addition to surgical scheduling, this role coordinates advanced imaging, postoperative care, associated referrals, and serves as a key liaison between patients, physicians, and hospital partners. If you thrive in a fast-paced environment and enjoy balancing detailed coordination with compassionate patient service, we invite you to apply and become an essential part of our growing team. This full-time position will work Monday through Friday from 7:30am to 4:00pm. No holidays, evenings or weekends are required. After the 90-day orientation period there may be a possibility of one day a week to work from home if performance is met and maintained.

Requirements

High school diploma or equivalent required.
Completion of a medical assisting program or 2-4 years experience in a medical field.
Proficiency in medical terminology preferred.
General knowledge of computer software and practice management databases is essential.
Knowledge of the Epic practice management programs preferred.
Strong organization, time management and interpersonal skills.
Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
Ability to deal compassionately and professionally with patients is essential.
Work independently and possess sound decision-making skills.
Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
Ability to prioritize work demands.
Ability to consistently maintain confidentiality with regards to all job assignments and related information.
Access to medications is limited to the distribution of the medication to the nurse.

Nice To Haves

Proficiency in medical terminology preferred.
Knowledge of the Epic practice management programs preferred.

Responsibilities

Work directly with department to troubleshoot procedural and operations issues.
Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
Ensure that informed consents are signed.
Provide patients with pre and postoperative instruction according to service specific guidelines.
Coordinate patient education seminars and schedules physicians accordingly.
Collect data for research study.
Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
Ensure all billing and insurance information is current and accurate.
Complete special projects as assigned.
Act as liaison between patient and referring physicians.
Obtain pre-certification and/or referral prior to the date of the procedure.
Coordinate and track internal and external marketing efforts.
Attend and schedule department meetings.
Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.