Surgery Scheduler - Island Surgeons

Island Health Careers•Anacortes, WA

11d•$20 - $31

About The Position

At Island Health , every team member plays an important role in providing exceptional patient care — including our Clinic Surgery Scheduler . We’re looking for a reliable, detail-oriented individual to join our Island Surgeons team and help maintain a clean, safe, and welcoming environment for patients, staff, and visitors. In the Admitting Specialist role, you will play a key for assisting the General Surgeons in coordinating with multiple departments, physicians and facilities to provide timely access to surgical/specialty care. The Clinic Surgery Scheduler coordinates the scheduling of in-and-outpatient surgical procedures at Island Hospital; diagnostic testing, outside referral management, including the care provided in the clinic setting. Employee will communicate and provide patients and appropriate departments with detailed and accurate verbal/written instructions as directed by the Surgeon.

Requirements

High School Diploma or GED
This position requires prior work experience in a medical office and/or has specialty clinic scheduling experience to include: knowledge of medical terminology and an understanding of scheduling parameters.
Position will require the ability to work patients and family through a difficult process in a compassionate, efficient and timely manner.
Requirements include; the ability to prioritize efficiently, careful attention to detail, problem solving and time management skills.
Excellent interpersonal and communication skills while working as a team member.
Ability to maintain confidentiality and protect sensitive data at all times.
Ability to work collaboratively and support efforts of team members.
Ability to identify and follow verbal and/or written instructions
Strong organizational skills.
Ability to prioritize tasks.

Nice To Haves

Experience in a healthcare setting preferred.

Responsibilities

Coordinating and scheduling patient surgeries, diagnostic testing and outside referrals; including the detailed completion of orders and requests to include pre-certifications for diagnostic testing as required.
Counseling patients on hospital registration, diagnostic and surgical prep instructions, pre and post-operative instructions and answering general pre and post-operative questions.
Manage surgeon’s work schedule to coordinate with surgeon’s surgery schedule, operating room and clinic schedule.
Responsible for entering all scheduled surgeries into the clinic scheduling systems including changes and additions to the surgery schedule.
Review clinical chart for accuracy; request and obtain any additional outside diagnostic studies prior to patient appointment.
Request office insurance authorizations if required.
Review physician’s desk for appropriate staff notes, correspondence, records and clinic notes.
Process patient recall in a timely manner to include: coordinating with receptionist for recall notification, scheduling up clinic appointments, diagnostic testing and or procedures.
Provide back up support to the Front Office for clinical questions and scheduling issues.
Employee will function at all times within guidelines established in the Island Hospital HIPAA Compliance Policies, Confidentiality Agreements and Island Hospital Promise.