Surgery Scheduler

Wellstar Health System•Roswell, GA

About The Position

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Job Summary: General Surgery Scheduler Inbound and Outbound Call Center environment Functions under the direction of the Surgical Services Information Systems Coordinator, the Operating Room Manager and the Executive Director of Surgical Services. Responsible for performing a wide variety of clerical procedures that requires independent judgement, ingenuity and initiative in the utilization of computers and other office equipment. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Understands appropriate scheduling process and works with physicians and their staff to schedule surgery cases accurately and resolve any issues that may occur. Handle heavy phone volume. Audit nursing documentation to assure accuracy with statistical reporting. Enter patient charges in surgical information system within one business day and audit in the enterprise patient billing system. Must be flexible with work hours to meet departmental needs. Assumes responsibility for professional growth and self-development

Requirements

High School Diploma General or GED General
Minimum 2 years Two years experience in medical scheduling
Strong customer service skills, good organizational skills, and communication skills.
Able to operate office equipment efficiently.
Ability to understand and demonstrate knowledge of data information systems.
Ability to type at least 50 words per minute with a high degree of accuracy.
Ability to multitask.
The individual must be able to communicate and understand verbal and written English language and display a positive attitude.

Responsibilities

Scheduling Demonstrates knowledge and compliance with established scheduling guidelines.
Accurately completes all data entry for scheduling of surgical cases in the desired units.
Recognizes and adheres to the established guidelines when scheduling late rooms.
Audits, prepares and prints verification schedules for surgeon offices and troubleshoots issues arising from communication with offices regarding the schedules.
Provides customer service to our physicians and their staff to meet the scheduling needs of the physician and patient.
Notifies appropriate staff when cases/procedures are posted requiring special supplies, equipment, and personnel.
Communicates with outside departments when their personnel and/or equipment are needed, or scheduling changes are made.
Able to access Medical Staff Listing to determine surgeon privileges are appropriate and up to date.
Able to properly use computer command functions.
Organize and maintain scheduling records, reports and audits.
Auditing Reviews patients computer record to assure accuracy in documentation and statistical reporting.
Identifies documentation errors and communicates to appropriate personnel.
Facilitates correction of errors and assures that corrections are made in a timely manner.
Enters information from paper record into computer system as part of downtime procedures if necessary.
Prints audit reports for review of statistical requirements.
Prints reports to reconcile the number of patients scheduled versus charts completed.
Charges Enters and submits charges into the surgical services computer system in compliance with charging guidelines.
Completes all charges within one business day.
Communicates with staff, manager and vendors to assure charge item accuracy.
Tracks supply item charges under correct miscellaneous codes and completes paperwork to establish correct markup percentages.
Supports hospital auditor to investigate billing questions and to assure accuracy.
Confirm and review charges transferred to enterprise patient billing system.
Miscellaneous Operates office equipment efficiently.
Demonstrates computer skills and functions well with network applications.
Interacts effectively with other team members and promotes a cohesive working environment.
Demonstrates strong communication skills and customer service with offices, physicians, etc.
Ensures and maintains confidentiality in relation to patient, family, and hospital.
Demonstrates the ability to multitask and handle high phone volume and extreme stress.
Manages resources efficiently and works with team members to reduce costs and improve quality.
Assists in training of new employees.
Completes all other job specific tasks as needed.
Demonstrates individual initiative and creativity. Takes on assignments that provide opportunity to learn. Encourages, develops, and accepts new and innovative ways of doing things.
Flexible with work hours to meet departmental needs.
Demonstrates strong service recovery skills.
Demonstrates behaviors that incorporate the WellStar standards of gold.
Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct.