About the position
The Surgery Scheduler position at The Eye Institute of West Florida requires the utilization of clinical knowledge to schedule appropriate procedures and surgeries per provider’s orders. The Surgical Scheduler must schedule office-based and hospital procedures consistent with the patient’s diagnosis and procedure request. This role demands excellent customer service skills with patients, employees, and the public, as well as the ability to respond to both written and oral correspondence regarding scheduling changes and cancellations in a timely and accurate manner. The individual must be organized and capable of managing a demanding workload with accuracy.
Responsibilities
- Schedules office- and hospital-based medical procedures for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
- Schedules diagnostic and imaging tests to be completed at PMG.
- Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital based procedures, including scheduling with contracted anesthesia groups.
- Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care services.
- Enters notes/special instructions needed for scheduling in the electronic medical record.
- Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
- Provides accurate, detailed information to patients regarding test preparations, time of patient’s scheduled arrival, and any other directional information needed.
- Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
- Ensures patients have proper medical clearance and pre-surgical testing as needed.
- Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
- Ensures completion of assessment for advance directive, including DNR when applicable.
- Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
- Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
- Assists other members of the department as needed.
- Other duties as assigned.
Requirements
- High School Diploma or GED equivalent required.
- Favorable result on background check required.
- Experience working in the medical field is required.
- Bilingual in English and Spanish is preferred, but not required.
- Basic computer skills.
- Strong customer service skills.
- Excitement to learn and grow.
Benefits
- Full Benefits Package - Medical, Vision, Dental and Life Insurance
- 401k + Employer Matching
- Paid Time Off (PTO) and Paid Holidays
- Paid Maternity Leave
- Employee Discounts
- Competitive Base Pay
