Surgery Scheduler, UofL Outpatient Center, 8a-5p (Open)

UofL Health

126d

About The Position

The Surgery Scheduler will be responsible for scheduling and preparing documentation for all surgeries to be performed by our practice's physicians. This position requires the candidate to contact patients to review medical history, obtain a current medication list and identify any possible preoperative issues. The Scheduler will schedule patients with the appropriate physician based on procedure, priority and availability. Once surgery is scheduled, the Surgery Scheduler will send out informational packets and preoperative instructions to all patients and answer any questions the patient may have regarding their procedure. This position will also support the check-in/check-out position on a rotational basis.

Requirements

• High School Diploma or equivalent.
• Two years of medical office administrative experience.

Nice To Haves

• Strong decision-making skills.
• Ability to interact positively with people from diverse backgrounds.
• Ability to be self-directed and self-motivated.
• Knowledge in computers, phone, and fax.

Responsibilities

• Work reception desk, check-in/check-out position, and surgery scheduling on a rotation basis.
• Enter and update patient demographic and insurance information in computer.
• Schedule, reschedule and verify patient appointments identifying acute disorders as high priority and prioritize less acute disorders.
• Provide full-cycle surgery scheduling and patient surgery consenting, to include but not limited to: pre and post op testing, communicating financial requirements, patient consent, hospital reservations, final surgery clearance, and physician scheduling.
• Obtain patient referrals and verify insurance eligibility.
• Obtain authorizations for surgery and radiology testing ordered by the physician for surgery.
• Answer multiline telephone, triage patient calls, handle complaints, retrieve and process voice messages.
• Organize and maintain patient files in the electronic health record as needed.
• Create and mail new patient information packets, copy and mail medical records requests.
• Provide medical records coverage as requested.
• Work patients’ reschedule report and daily call log.
• Mail/fax reports/correspondence to physicians, patients and third parties.
• Retrieve faxes, lab reports and mail.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED