Surgery Scheduler - Orthopaedics

Duly Health And Care • Westmont, IL

79d • $16 - $24

About The Position

The Surgery Scheduler position at Westmont - Orthopaedics is a full-time role requiring 40 hours per week. The working hours are Monday to Friday, either from 7:30 am to 4:00 pm or from 8:00 am to 4:30 pm. The position is located at 815 Pasquinelli Drive in Westmont, with expected travel as needed. Initial training will be conducted in Naperville for the first 90 days.

Requirements

• Medical terminology, verbal and written.
• CPT and ICD-9 coding.
• Referral process knowledge.
• Ability to learn new computer programs.
• Professional demeanor towards customers, physicians, and co-workers.
• Ability to multitask and prioritize.
• Time management skills.
• High school diploma or GED.
• 2+ years prior surgery scheduling, telephone, computer and customer service experience.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information -- coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor's schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team.

Benefits

• Comprehensive medical, dental, and vision benefits including healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED