Surgery Scheduler - Neurosurgery - Roswell

Wellstar Health System•Roswell, GA

23h•Onsite

About The Position

The Scheduler functions under the direction of the Practice/Office Manager and Director of Practice Operations. This role is responsible for performing a wide variety of clerical procedures that require independent judgment and initiative. The individual must be knowledgeable about existing lines of communication and authority, handle communications properly, and be dependable and cooperative. They will work with staff, understand appropriate scheduling processes, and be willing to learn procedures and patient preparations. The Scheduler will assist physicians and office staff with scheduling issues in a timely manner and manage a heavy phone volume. Flexibility with work hours is required to meet department needs. At Wellstar, the mission is to enhance the health and well-being of every person served, with a vision to deliver world-class healthcare every time. The company values serving with compassion, pursuing excellence, and honoring every voice. Wellstar is one of Georgia’s largest and most integrated healthcare systems, providing personalized care for patients at every age and stage of life. The organization is recognized nationally for high-quality care and an inclusive culture, having been featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, fostering a culture of excellence and a great place to work.

Requirements

High School Diploma General or GED General
Minimum 2 years of experience working in a surgical office setting or medical scheduling
Strong customer service skills
Good communication and organizational skills
Basic insurance carrier and pre-certification knowledge
Computer skills
Ability to communicate and understand verbal and written English language
Display a positive attitude

Nice To Haves

Medical Terminology preferred

Responsibilities

Scheduling surgeries
Post the surgery to the physicians calendar
Notify any vendors needed for the surgery
Coordinate any co-surgeries with other physicians offices
Obtaining prior authorization for surgeries
Completing all paper work associated with the surgeries
Faxing all paperwork associated with the surgery to the hospital as well as to the insurance company
Manage scheduling templates for the providers in Epic
Keeping the surgery calendar up to date and current
Review the schedule for double bookings and scheduling errors that need to be corrected
Review the records for all new patients requesting a new patient appointment and discuss these with physician/s to get a time frame that the patient needs
Reviewing the physicians schedule to appropriately schedule patients based on their medical condition
Complete forms and paper work for patients (FMLA, disability, etc.) and follow up with any additional information needed
Assists other areas of Scheduling when needed
Flexible with hours to meet the department needs
Meets Service Recovery and Customer Service Guidelines as needed
Provides appropriate telephone etiquette and scripting
Assists in training new employees and assures proper documentation of training as needed
Understands existing lines of communication and authority, handles communications properly and is dependable and cooperative
Communicate scheduling issues to patient, facility, and/or office staff
Works well with Staff and understands appropriate department process
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct