Surgery Scheduler Coordinator

Nebraska Spine Center LLP•Omaha, NE

10d

About The Position

Overview: We are seeking a highly organized, detail-oriented Surgical Scheduler to join our team. This individual will play a key role in coordinating surgical procedures, supporting patients through their surgical journey, and ensuring seamless communication between physicians, hospitals, and clinical staff. The ideal candidate is a proactive professional who excels in patient service, multitasking, and maintaining accuracy in a fast-paced environment.

Requirements

Previous experience in a surgical clinic or similar healthcare setting preferred.
Strong understanding of surgical scheduling processes, insurance requirements, and medical terminology.
Excellent communication, time management, and organizational skills.
Professional presence and composure in fast-paced or high-pressure situations.
Proficiency with EMR systems, scheduling platforms, and digital communication tools.
Ability to maintain strict confidentiality and adhere to patient privacy regulations (HIPAA).
Strong computer skills and the ability to learn new systems quickly.
High school diploma or equivalent required; additional medical office training or certification is a plus.
Ability to operate standard office equipment, including computers, phones, printers, fax machines, and copiers.
Monday–Friday, daytime schedule required.
Ability to sit for extended periods, move throughout the office as needed, and perform light lifting; manual dexterity required for frequent computer and phone use.
Ability to lift or carry light items, typically up to 10–15 pounds (e.g., files, supply boxes).
Clear verbal communication over the phone and in person with staff, patients, and facilities.

Nice To Haves

Knowledge of CPT/ICD-10 codes to ensure proper scheduling and documentation.

Responsibilities

Schedule surgical procedures efficiently and accurately.
Coordinate with physicians, hospitals, and surgical centers to arrange procedure dates, times, and necessary resources.
Manage all pre-surgical documentation (History & Physicals, pre-authorization forms, dates of service) and facilitate clear communication between clinical and hospital teams to ensure patient readiness and seamless care continuity.
Answer patient phone calls and provide patients and/or partners with clear, detailed scheduling information.
Use working knowledge of insurance plans to verify requirements, authorizations, and coverage details.
Utilize EMR systems for scheduling, documentation, and communication.
Serve as the primary liaison for patients throughout their surgical process.
Provide clear, concise communication regarding appointments, pre-operative instructions, post-operative expectations, and general inquiries.
Maintain a polished, professional presence through written and verbal correspondence.
Manage phone lines, email inquiries, and internal messaging with responsiveness and professionalism.
Maintain organized EMR documentation, patient records, and surgical care timelines and booking sheets into the Practice Management System.
Prepare and mail surgery packets containing orders, post-operative and physical therapy appointments, and submit completed booking sheets to the designated facility.
Support operational excellence by upholding brand standards, compliance policies, and workflow efficiency.