Surgery Scheduler and Authorization Specialist | 36-Hour | Portland, ME

InterMed PA•Portland, ME

11d

About The Position

Obtain all prior authorizations and pre-certification necessary for surgery to be performed as well as completing all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all surgery scheduling staff, InterMed billing office, and the provider and clinical team. This person will also provide support for the WH Medical Receptionist team when time permits. Successful candidate will possess outstanding leadership, communication, and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Requirements

High School Graduate or equivalent
2+ years of experience in a clinical environment preferred
Previous experience of office surgical scheduling experience preferred but not required
Excellent planning and organizational skills, ability to handle and prioritize multiple tasks
Ability to work quickly and under pressure
Team player, willingness to help others
Excellent telephone and communication etiquette, including listening skills

Responsibilities

Schedules and authorizes all surgical procedures in eCW Women's Health Provider Schedule, Women's Health procedure room if applicable, and communicates booking request to appropriate facility.
Provides single point of contact to provide same day, real time surgical booking for patients before they leave the office, including pre-op and post op appointments, and provides patient education and preoperative instructions.
Responsible for coordination of clinic and, procedure room, and OR block schedules InterMed, and at SCC/MMC
Obtains completed booking forms and ensures all information, including signed consents, pre-certifications, and prior authorizations as applicable.
Secures and blocks WH surgical assist at all facilities when needed
Communicates special instruments and/or equipment needed for each procedure with the applicable surgery scheduler for procedures booked
Works with InterMed ASC Surgery Center Scheduler to optimize WH block time
Collaborates with InterMed ASC Surgery Center Scheduler to allow adequate time for each procedure including individual physician requests, room turnover.
Communicates with Women's Health and InterMed ASC leadership team regarding scheduling issues.
Identify solutions that improve scheduling efficiency within the WH practice.
Looks for ways to overcome obstacles to appropriately schedule cases.
Identifies issues before they occur.
Focuses on overall block time and schedule efficiency, including maximizing block time at each facility, identifying efficiencies to facilitate patient care, minimizing down time of rooms between cases and increasing in office schedule utilization
Manages any scheduling conflicts and or related issues that occur between Women's Health physicians and InterMed ASC staff, InterMed Billing Office, as well as MMC and Scarborough surgery centers staff.
Refers authorization requests that require clinical judgement to prior authorization clinician, Manager, or Medical Director