Surgery Scheduler 1 (H)

University of Miami•Miami, FL

122d•Onsite

About The Position

The Department of Orthopedics is currently seeking a full time Surgery Scheduler 1 to work in Miami, FL. The Surgery Scheduler 1 assists with the coordination and scheduling of surgical procedures and serves as liaison between physicians, medical staff, and other departments to ensure smooth scheduling operations. Moreover, the Surgery Scheduler works directly with patients and strives to provide an excellent healthcare experience.

Requirements

High School diploma or equivalent
Minimum 1 year of relevant experience
Ability to communicate effectively in both oral and written form.
Skill in completing assignments accurately and with attention to detail.
Ability to process and handle confidential information with discretion.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e., Microsoft Office).

Nice To Haves

Any relevant education, certifications and/or work experience may be considered.

Responsibilities

Schedules surgical appointments and monitors cancellations, keeping daily schedule accurate and current.
Completes necessary paperwork prior to pre-op appointments and obtains referrals and authorizations.
Follow up with appropriate departments to ensure that all pre-op results are available prior to the procedure.
Informs patients regarding activities that will take place during the visit and provides a pamphlet of appropriate surgical facility.
Apprises patients of financial responsibilities prior to the date of the procedure.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Receives requests for surgery date, either by facsimile, telephone call or in person by physician, secretary, or patient.
Obtains all pertinent information to schedule case, including demographics (e.g., estimated time of surgery, procedure, diagnosis, length of surgery, etc.).
Either by identifying the patient in Epic or by contacting patient. That information is used to complete the Surgical Data Form.
Schedules patient in the Operating Room block. In addition, procedures are posted in the operating room system at JMH, Uhealth towers, and the Lennar Foundation Medical Center.
Contacts patient to inform them of surgery dates, time, and location.
Informs patients of lab works (requirements and whether referrals or authorization is needed.
Completes and faxes order forms for lab work for patients that have HMO insurances with which we do not have a contract. All other insurances, HMOs that we are contracted with, self-pay patients can have their labs done at the specific facility where surgery is being performed.
A Pre-Operative Coordinator will contact the patient via phone for telephone screening or in person at the surgical facility. The pre op nurses will schedule the patients for labs. If not, a copy is given to the patient to take to PCP. In addition to lab requests, copies of signed Consent Forms and Physician Orders are faxed to the hospital preoperative offices. The OR log is updated to show that these documents are received.
Surgical schedules for the upcoming week are given to the surgeon at the end of each week.
Verifies benefits and obtains all pertinent information regarding deductibles, out of pocket (met/unmet) and claim payments. All deductibles, out of pocket payments and patients percentage of balance after insurance payments are indicated to patients and collected prior to service date. We do not collect payment from patients. We refer the patient to the finance department of the hospital where they are having their surgery.
Schedule pre-op and post op appointments making sure referrals and authorizations are obtained for these visits.
Codes procedures and diagnosis (physicians should be doing their own coding).
Contact insurance to request authorizations, supplying them with all required information.
Make corrections on patient’s registration & insurance information if necessary.
Contact patients 2 to 3 days prior to their surgery, depending on how much time was given to schedule the surgery) to remind them of date, time, and the location where the surgery is being performed. Also, will need to verify that the necessary lab work was done and that the results were faxed to the proper facility.
Submit copies of surgical data form to billing department and upload documents into Epic.
Give the patient the telephone number and email of the University of Miami estimate department.
Other duties as assigned by supervisor.