SURGERY MANAGER

LADD MEMORIAL HOSPITAL•Osceola, WI

About The Position

The Surgery Manager is responsible for overseeing daily operations of the Surgical Services department to ensure safe, high-quality patient care. Duties include: Leadership & Staff Management: Supervise nursing and support staff, manage scheduling, and ensure compliance with policies and standards. Clinical Oversight: Monitor patient care processes in surgical units, ensuring adherence to evidence-based practices and regulatory requirements. Resource Management: Coordinate staffing, equipment, and supplies to maintain efficient workflow and cost-effective operations. Quality & Safety: Implement quality improvement initiatives, monitor outcomes, and maintain accreditation standards. Collaboration: Work closely with physicians, anesthesia providers, and other departments to optimize patient experience and operational performance. Education & Development: Support staff education, competency validation, and professional growth.

Requirements

Graduate of an accredited school of nursing (BSN required; MSN preferred).
Current Registered Nurse (RN) license in the state of Wisconsin.
Basic Life Support (BLS) certification.
Advanced Cardiac Life Support (ACLS) certification.
Minimum of 3–5 years of clinical experience in Surgical Services.
Strong leadership and team-building skills.
Knowledge of regulatory standards (DNV, CMS).
Ability to manage budgets, staffing, and scheduling.
Excellent communication and problem-solving skills.
Proficient in electronic health records and hospital systems.
Demonstrates OMC's behavioral standards and values in daily work.
Demonstrated interpersonal skills and history of building strong working relationships.
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills and attention to detail.
Strong analytical and critical thinking skills.
Strong supervisory and leadership skills.
Proficient with Microsoft Office Suite or related software.

Nice To Haves

Previous leadership or management experience in a hospital or acute care setting preferred.
Experience leading and partnering with teams to make improvements, preferably in a healthcare setting.

Responsibilities

Direct and manage daily operations of Surgical Services, ensuring efficient workflow and compliance with hospital policies and regulatory standards.
Recruit, train, schedule, and evaluate nursing and support staff; foster a collaborative and high-performing team environment.
Monitor patient care delivery in surgical units, ensuring adherence to evidence-based practices and quality standards.
Oversee allocation of staff, equipment, and supplies; manage departmental budgets and cost-control initiatives.
Implement and monitor quality improvement programs, infection control measures, and patient safety protocols.
Coordinate with physicians, anesthesia providers, and other departments to optimize patient outcomes and operational performance.
Ensure staff maintain required certifications and competencies; support ongoing education and professional development.
Track key performance indicators (KPIs), patient satisfaction scores, and regulatory compliance metrics; develop action plans for improvement.
Budget Development
Monitor/Analyze
Variance Reporting
Evaluate Competencies
Provide training/educational opportunities
Staffing – retain qualified staff
Interviewing/Hiring Competent Staff
Orientation
Evaluation completed annually
Goal development
Use performance improvement techniques effectively for low-performing employees
Succession Planning
Participation in OMC activities
Strategic planning involvement at organizational and departmental level
Maintain Emotional Intelligence – ability to perceive and evaluate the emotions of others and effectively manage one’s own emotions.
Have a departmental vision
Display modeled behavior /appearance
Active participant for interdepartmental cooperation
Team player
Positive relations with internal and external customers