About The Position

This position is responsible for coordinating the daily flow of supplies and implants and (equipment where applicable) for the Surgery Department through the use of multiple inventory tools, automated supply units, electronic handheld units and an ERP system.

Requirements

  • High School Diploma or GED
  • 2 to 3 years of related experience in healthcare
  • Must be able to perform basic math functions and computer skills.
  • Must be able to understand the financial impacts as it relates to supply chain functions.
  • Must be able to work in a moderately paced, ever changing environment.
  • Must be able to communicate clearly and effectively, both verbally and written.

Nice To Haves

  • 3 or more years of related experience. Surgery supply or related experience preferred.
  • Familiarity with spreadsheets, databases and word processor software and organization systems/applications (Workday, Microsoft TEAMS, EPIC).
  • Excellent communication and problem resolution skills.
  • Proven track record in excellent customer service and training skills.
  • Understanding of inventory and receiving processes.
  • Experience with or knowledge of accounting, contracting and data integrity.

Responsibilities

  • Requires a basic understanding of all systems necessary to support the supply chain flow for surgery operations which includes but is not limited to management of owned, consigned and loaner supplies, implants, and equipment (where appropriate) to support the constantly fluctuating surgical caseload.
  • Utilizing forecasting tools/ERP system for order replenishment and inventory management.
  • Work to resolve supply chain issues such as vendor or manufacture backorders, substitutions, recalls or logistical failures while communicating and updating the impacted team until an acceptable resolution is obtained.
  • Resolves customer complaints, concerns, or service failures.
  • Accountable for reviewing product/package integrity in assigned area.
  • Accountable for expiration dates of products/implants in assigned area.
  • Responsible for timing, arrival of new and replacement product with no interruption in availability of supplies.
  • Identifies and engages key stakeholders on product problem resolutions and offers alternative solutions when there are interruptions in the supply chain.
  • Assist clinicians in conducting product and equipment trials by working closely with the physicians, clinicians and vendors to ensure appropriate protocols for acquisition are followed.
  • Assist with resolving product backorders and product substitutions.
  • Returns outdated, obsolete, and recalled product for credit.
  • Assist with checking product expiration dates and verifying product recalls.
  • Responsible for the availability of routine and/or specialty procedure supplies for assigned department.
  • Maintaining previously established supply par levels for each area by identifying needed items and placing order using appropriate handheld technology.
  • Identifying receipt of items.
  • Assisting with annual inventories if required.
  • Communicates items not available from the supplier to all appropriate staff.
  • Assists in implementation, maintenance, and organization of cost-effective and efficient inventory systems.
  • Work to resolve supply chain issues such as vendor or manufacture backorders, substitutions, recalls or logistical failures while communicating and updating the impacted team until an acceptable resolution is obtained.
  • Reviews match exception issues to ensure proper receipt and payment obligations are aligned.
  • Utilize critical thinking skills, cost accounting, clinical and non-clinical product knowledge and a broad understanding of the procurement cycle and inventory methodologies to resolve routine and non-routine conflicts.
  • Provide consistent customer service that allows for the surgical department to perform the best patient care resulting in the best patient outcome.
  • Daily practice of preventative and safeguarding of all supply, implant and equipment orders to allow for routine and consistent customer service and quality.
  • Routinely engages in verbal and written communication with the Physicians, Clinicians and Surgery staff to make sure that the right product is in the right place.
  • Serve as agent to implementing new technology in supplies, implants and equipment by coordinating the logistical implementation of approved products.
  • Provide timely follow-up and to support system contracts and processes.
  • Works with Surgery and Supply Chain in a supportive way on any process improvement opportunities to reduce cost and/or improve efficiencies through improved logistical operations.
  • Responsible for maintaining a clean and safe work area and following cleaning schedules and direction per department leadership.

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What This Job Offers

Industry

Ambulatory Health Care Services

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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