Surgery Coordinator
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About The Position
Western Michigan University Homer Stryker, MD, School of Medicine is hiring a Surgery Scheduler. The Surgery Scheduler is a full-time position that requires organizational skills as well as attention to detail as this position is responsible for scheduling all surgical procedures as well as working with the billing department to assure that all appropriate clinical and insurance coding information is collected for the surgery scheduled. The Surgery Scheduler receives requests to schedule procedures from General Surgery, Orthopedic Surgery, and OB-GYN and schedules the procedure according to established guidelines. The Surgery Scheduler provides accurate information so that all departments may view daily, and maintains open communication with hospital departments and physician offices regarding schedule changes. The Surgery Scheduler must schedule office based and hospital procedures consistent with the patient’s diagnosis and procedure request. This position requires excellent customer service skills with patients, employees, hospital partners, providers, and the public. The Surgery Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. The surgery scheduler must be organized and able to manage demanding workload with accuracy. The Surgery Scheduler will coordinate not only the procedure but the pre-op requirements as well as schedule the follow up appointments. Excellent communication skills are required.
