Surgery Coordinator Ear Nose and Throat

American Addiction Centers•Greensboro, NC

1d•Onsite

About The Position

The Surgery Coordinator for Ear Nose and Throat is responsible for scheduling and coordinating surgical cases, including ancillary tests and arrangements, while considering the specific needs of different procedures and patients. This role involves recommending surgery times and dates to physicians, ensuring adequate space and time based on procedure knowledge and facility guidelines. The coordinator prepares patient reports, maintains proficiency in relevant computer scheduling programs, and reviews future schedules to optimize operating room utilization. Additionally, the position entails processing surgery-related documents, guiding patients through surgical logistics, assisting with insurance submissions and financial arrangements, and pre-certifying surgeries with insurance companies. The coordinator acts as a primary resource for all logistical aspects of the surgical process.

Requirements

High school diploma or GED equivalent.
Three years office or clerical experience or equivalent experience.
Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness.
Ability to establish and maintain effective working relationships with patients, families, staff, and departments.
Strong organizational ability.
Strong oral and written communication skills.

Responsibilities

Schedules and coordinates surgical cases with corresponding ancillary tests and arrangements by recognizing the differences between various types of procedures and differences between patients' needs within the same procedure.
Recommends surgery times and dates to physicians to assure that adequate space and time is allowed for completion of the surgery based on knowledge of the procedure. Maintains a thorough understanding of the logistical requirements of each procedure and the individual needs of each physician.
Assures that the scheduling of each surgical case is conducted and scheduled properly in the appropriate area based on knowledge of the facilities available in each room and within the guidelines set up by each area and within their established timeframe.
Prepares necessary patient reports for physicians and the department as a whole based on knowledge of the procedures performed.
Maintains knowledge of all necessary computer programs used in the scheduling process that may include Cycare, Clinipac, McCormick-Dodge OR Scheduler, etc.
Reviews future schedules based on physicians' schedules to best utilize the available operating rooms; makes recommendations to surgeons based on this information.
Processes and reviews incoming and outgoing surgery-related documents and forms.
Provides guidance to patient regarding logistics of the surgery; assists patient with submission of insurance and preliminary financial arrangements and pre-certifies surgeries with appropriate insurance companies; makes necessary arrangements with patient for accommodations. Acts as a resource regarding all logistical aspects of the surgical process.
Performs other duties incidental to the work described herein.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program