Surgeon Relations, Vice President

Advita Ortho•Ellicott City, MD

6h•Remote

About The Position

The purpose of this role is to foster deeper and more meaningful relationships with our shoulder surgeon customers to promote retention; facilitate greater communication with customers to prevent the occurrence of issues - and if issues do occur, work to resolve those challenges more effectively and efficiently; finally, this role should wholistically manage our consultant engagement activities and ensure that are in alignment with the business units needs assessment and strategic goals. This position reports to the shoulder business unit leader.

Requirements

Bachelor’s Degree in a related field from an accredited institution required; Master’s Degree preferred
10+ years’ experience in orthopedic medical device sales and/or marketing
10+ years’ experience in direct customer contact (health care providers)
Knowledge of global orthopedic market
Ability to interact with surgeons and sales personnel
Excellent communication and interpersonal skills
Valid Driver’s License
Acceptable driving record
Ability to travel 75% of time

Responsibilities

Consultant dashboard creation and maintenance.
Initiate and manage consultant contracts, including renewals and updates
Prospectively assign/propose work tasks that are in alignment with Business Unit’s Needs Assessments and strategic direction
Yearly reporting on key performance indicators and key initiatives to the SAB
Effectively align US and OUS consultant work product to more effectively utilize consultant expertise while more effectively utilize consultant time.
Ensure that we are fully leveraging the expertise of our consultants on a global scale.
Produce and oversee opportunities to disseminate consultant work product to multiple communication and educational avenues
Audiences to include: surgeons, field sales organization, healthcare systems, corporate marketing and clinical affairs.
Be an ambassador for Advita – both with current customers and newly identified customers.
Cultivate newly identified relationships with health care providers
Intense focus on customer retention and conversion
Spearhead communication efforts to address customer issues in an urgent manner ensuring resolution and customer satisfaction
Oversee a regular cadence of customer communication for multiple tiers/segments of customers
Perform analytic assessments of the rate of return associated with our most significant medical education events.
Manage consultant contract renewals.
Collaboratively work with E&D and S&M team members to resolve customer relationship challenges
Knowing and applying Advita’s Quality Management System and any appropriate federal and international standards.
Assisting and supporting other employees, teams, and sales personnel as necessary.