Surety Operations Advisor
About The Position
We are a boutique surety broker specializing in serving large publicly and privately held companies. We are the largest independent surety-only broker in the world and are committed to providing bespoke surety solutions. We are seeking a dynamic Surety Operations Advisor to join our team. The Surety Operations Advisor provides operational leadership and quality oversight for enterprise commercial and contract surety programs. This role partners closely with account management, underwriting, and clients to ensure accurate bond execution, strong service delivery, and continuous operational improvement while supporting team development and program placement.
Requirements
- Bachelor’s degree required.
- Minimum 5+ years of experience in surety, operations, or risk management.
- Proven leadership, coaching, and training capability.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office and relevant surety systems.
- Knowledge of surety regulations, industry standards, and contract review.
- Flexible and adaptable to evolving responsibilities.
Responsibilities
- Serve as primary quality assurance lead across multiple surety accounts, ensuring accuracy, compliance, and efficiency.
- Perform quality control review of bids, finals, and bond issuance for underwriting requirements, bond form accuracy, and client expectations.
- Supervise, mentor, and develop bond operations staff; will establish role prior to direct supervisory duties of team members
- Collaborate with Account Managers on client programs, placements, renewals, and new business transitions.
- Maintain strong knowledge of client and surety contacts, bond forms, and contract obligations.
- Facilitate bond-specific information exchange between clients and underwriters to secure timely approvals and issuance.
- Manage operational service delivery, including bond issuance, endorsements, renewals, cancellations, invoicing, and record maintenance.
- Communicate client updates and market developments to internal teams verbally and in writing.
- Attend client meetings (virtual and as needed) and represent the firm at select surety-related industry events.
- Cross-train with operations team members, with focus on new programs and business transitions.
- Demonstrate high productivity, attention to detail, and strong prioritization skills.
Benefits
- Health, vision, and dental insurance
- Life and AD&D insurance
- Short-term and long-term disability insurance
- Flexible Spending Account and Dependent Care Flexible Spending Account
- 401(k) plan
- Generous paid time off
- Paid holidays
- Paid Parental Leave
- Hybrid work from home schedule
- Flex Time
- EAP
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
