Sure Start Coordinator
About The Position
The Sure Start Coordinator ensures new Live 2 B Healthy franchisees are fully prepared to successfully launch and scale their territories within senior living communities. This role guides franchisees from signing through first community launches and initial revenue ramp, serving as the operational quarterback for onboarding, training, technology setup, and market readiness. Unlike retail franchises, Live 2 B Healthy operates inside senior living communities, so this role focuses on territory readiness, community activation, trainer onboarding, and operational execution not real estate or construction. The Sure Start Coordinator is the primary liaison between franchisees and the franchisor, using L2BH’s onboarding roadmap, training systems, technology stack (Mindbody, SharePoint, CareerPlug, Qvinci), and launch checklists to ensure franchisees hit early performance benchmarks. This role reports to the VP / COO and works closely with Marketing, Sales Enablement, Training, and Finance to ensure franchisees launch correctly, compliantly, and profitably.
Requirements
- 2+ years experience in: Franchise support Customer success Onboarding Operations Project management Or multi-unit business launches
- Experience in fitness, healthcare, senior services, or franchising is a strong plus
Nice To Haves
- Project and launch management
- Franchisee support, customer success, or multi-unit onboarding experience
- Strong interpersonal and coaching communication
- Highly organized, detail-oriented, and proactive
- Ability to manage multiple franchisees and timelines simultaneously
- Confident presenting, tracking KPIs, and working in dashboards
- Strong judgment and ability to escalate issues appropriately
- Comfortable using tools like: Microsoft 365 / SharePoint Mindbody or similar CRM CareerPlug or ATS Teams
Responsibilities
- Franchisee Onboarding & Launch Serve as the primary point of contact for new franchisees from franchise agreement through their first 90–120 days of operations
- Lead structured weekly onboarding and launch calls with each franchisee
- Own and manage each franchisee’s Launch Playbook (territory setup, systems, staffing, sales, and community onboarding)
- Territory & Market Readiness Guide franchisees through: Territory setup and mapping Community targeting and prioritization Launch sequencing for senior living communities
- Ensure each franchisee is prepared to begin selling and delivering programs inside communities within 30–60 days of signing
- Systems & Technology Implementation Oversee setup and implementation of: Mindbody (CRM, scheduling, billing) CareerPlug (staffing & hiring) SharePoint (training & resources) Qvinci (financial reporting)
- Ensure franchisees are trained and actively using required systems correctly
- Cross-Department Coordination Act as the hub between franchisees and: Sales Enablement Marketing Training Finance Operations
- Ensure no franchisee falls through the cracks during onboarding
- Progress Tracking & Reporting Track all onboarding milestones including: Systems live Trainers hired First communities signed First classes delivered First revenue
- Provide weekly reporting to leadership on: Launch status Bottlenecks At-risk franchisees Opportunities for acceleration
- Process Improvement Continuously refine onboarding playbooks, checklists, and timelines
- Identify friction points in the franchisee launch journey and drive improvements across teams
Benefits
- Bonus based on performance
- Flexible schedule
- Home office stipend
- Opportunity for advancement
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
51-100 employees
