Supv, Technology Products

Orlando Utilities Commission (OUC)•Orlando, FL

3d•$108,000 - $135,000•Onsite

About The Position

OUC - The Reliable One Technology division, is presently seeking a Supv, Technology Products to join their team. We are looking for a strategic, technically advanced leader to provide functional and technical oversight of assigned enterprise applications while driving system optimization, project delivery, and continuous improvement across utility operations. In this role, you will be responsible for supporting and managing enterprise platforms including Oracle EnterpriseOne (E1), Oracle Customer Care & Billing (CC&B), Oracle Meter Data Management (MDM), Smart Grid technologies, BI/data warehouse environments, ESB integrations, and other mission-critical systems. You will analyze utility business processes to recommend system enhancements; support RFP development and contract evaluation; manage budget reporting; develop and execute structured testing; oversee release and environment management; and research, pilot, and implement emerging technologies. Additionally, you will lead small to medium projects, monitor SLAs and KPIs, provide supervisory oversight including performance evaluations and team coaching, and ensure alignment between technology solutions and operational objectives. We are looking for a hands-on enterprise systems expert with strong utility application experience and demonstrated leadership in ERP/CIS environments. The ideal candidate will have: A Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, MIS, or related field (or equivalent combination of education, certifications, and experience) A minimum of seven (7) years of progressive experience supporting advanced business applications in a utility or similarly complex operational environment At least five (5) years of hands-on experience supporting, configuring, developing, and/or implementing ERP and CIS systems such as Oracle EnterpriseOne (E1), Oracle CC&B, Oracle MDM, or related Head-End systems, with at least three (3) years actively involved in development and implementation initiatives Experience leading small to medium projects and system enhancement efforts Strong technical proficiency in Java and SQL, with experience in structured testing, release management, and integration efforts Experience with Groovy, Control-M, WebLogic, Oracle ILM, or related technologies (preferred) Salary Range: $108,000 - $135,000 Commensurate with experience. Location: Reliable Plaza - 100 W. Anderson Street, 32801 Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full-time positions. Please see below a complete Job description for this position.

Requirements

Bachelor’s Degree required. Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS) from an accredited college or university, other disciplines considered. In lieu of a degree, equivalent combination of education, certifications and experience may be substitutable.
Minimum of seven (7) years of progressive experience in providing analysis and support of business operations utilizing advanced business applications, to include:
Minimum of five (5) years in a role involving support, usage and configuration and/or development of ERP, CIS and/or other utility applications (e.g. E1, CC&B, MDM, and/or Head End System) with three (3) of those years being actively involved with development and implementation; and
Minimum of one (1) year of experience leading small/medium project and other improvement/enhancement efforts
Working knowledge of all, but not limited to the following:
Assigned technology product and/or enterprise applications (i.e. Oracle EnterpriseOne, Oracle Customer Care & Billing System, Oracle Meter Data Management, Oracle Smart Grid Gateway, Connexo NetSense, EMC Documentum Enterprise Content Management System, Unify Telephony, Unify Unified Communications, Omni-channel, Business Intelligence (BI), data warehouse, Enterprise Service Bus (ESB), Web, and other related key systems); Java and SQL; Budget reports; Request for proposals (RFPs) and contracts; Analysis of utility operations and infrastructure practices; Utilizing, researching, and piloting new technologies;
Project management; Technology product management;
Familiarity with all, but not limited to, the following:
Supervisory responsibilities to include: preparation of performance evaluations, reviewing time sheets and attendance records, summary of work produced, monitoring SLA (Service Level Agreement), and key performance metrics;
Outside and inside contacts to carry out organization programs or occasional contacts;
Effective interpersonal, active listening, and written and verbal communication skills;
Skills related to motivation, encouragement, develop, and resolving conflicts of employees;
Ability to: Organize and prioritize; Lead, coach, and evaluate teams and assigned staff; Evaluate business processes and identify opportunities for technology solutions and/or enhancements; Make decisions effectively; Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Nice To Haves

Experience with Groovy, Control-M, WebLogic, and/or Oracle ILM applications (preferred)

Responsibilities

Responsible for providing leadership, advisement, coordination, and oversight to all aspects of corporate, enterprise and resource planning applications, including but not limited to: client interface; system incident triage; solution development; release coordination; environment coordination; quality assurance coordination; product vendor interface; IT Operations interface; on-call support; staff development; and performance evaluations.
Supervise and lead the work of an assigned Technology Product Delivery team in day-to- day activities and participate with the management in establishing accountabilities, goals, & objectives
Balance team workload and help to ensure effective team outcomes and deliverables; ensure all team tickets (IT Requests) are managed, completed and documented by department’s Service Level Agreements; Serve as a subject matter expert across one of the following Enterprise Resource Planning (ERP), Customer Information System (CIS), Meter Data Management System (MDM), Bill Print and Prepaid systems
Provide application and business expertise for Information Technology and client base, and serve as the primary point of contact for end-users needing functional support and system interaction in business processes
Partner with business units to optimize utilization of existing software products, develop business cases for product enhancements, upgrades and/or replacing existing applications
Provide project management leadership across the team; develop project status, plans, and schedules; manage risks, communication to business team, and coordinates testing; prepare workload planning/capacity; directly manage individually assigned projects
Provide expertise and consultation for all components in core assignment; directly manage and/or provide back up to individually assigned products; apply understanding across operational areas of OUC and interactions with one of the following product sets Meter to Cash, ERP systems
Evaluate employee performance; provide coaching, feedback, and development support and planning for employees, helping to ensure alignment with strategic goals and objectives; delegate assignments and authority as appropriate
Participate with management in selection and promotion procedures to include reviewing applicants and interviewing potential new employees to effectively recommend candidates for open positions
Ensure compliance with OUC safe work practices and foster a cohesive environment
Ensure compliance with standard operating procedures and quality development and documentation standards, including internal and external audit compliance
Advocate and monitor application change implementation to be in compliance with change management committee governance
Oversee administrative activities, such as preparing department communication/newsletters, maintaining meeting documentation and recaps
Provide vendor management leadership, including supporting selection requirements, implementation, contract compliance, and conducting ongoing vendor/product meetings
Establish and manage collaboration tools (i.e. Sharepoint, Share drive, Documentum)
Provide leadership in needs assessment and the elicitation of functional requirements for application software using structured user interviewing techniques
Define and document system scope, current logical view, general requirements and proposed logical view using structured design and analysis techniques
Lead team to design and execute test plans for unit, integration and user acceptance tests
Develop and maintain documentation regarding system functionality: document all issues and their resolution; review existing procedures and recommend updates as needed; and review and provide feedback on recommended procedural changes
Provide leadership in needs assessment and the elicitation of technical requirements for application software using standard system and development methodology techniques
Define and document system logical view, general requirements and proposed logical view of structural and technical changes
Lead team to design and execute requirements, integrations, and environment to define and support end-to-end testing
Develop and maintain documentation regarding system functionality: document all issues and their resolution; maintain general development accepted practices and naming conventions to ensure quality; develop and maintain architectural diagrams and other generally accepted system documentation review existing procedures and recommend updates as needed; and review and provide feedback on recommended procedural changes