Supv, Support Services

Corewell Health • Grand Rapids, MI

139d

About The Position

Provides Customer Service focused leadership by maintaining shift accountability through the supervision of workflow for support services departments including Nutrition/Environmental services, Patient Transport and Hospitality Technician operations. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues. Mentors and guides employees in their current role and professional growth, provides consistent and continuous input regarding employee performance. Communicates, collaborates and acts as a resource to customers, employees, management and other members of the health care team with regard to any care issues within scope.

Requirements

• High School Diploma or equivalent
• 3 years of relevant experience in one or more of the service lines that will be managed
• 2 years of relevant experience in leadership
• 1 year of relevant experience in customer service
• CRT-Basic Life Support (BLS) - AHA American Heart Association or CRT-Basic Life Support (BLS) - ARC American Red Cross within 90 Days required
• CRT-Basic Life Support Instructor (BLS INSTR) - ARC American Red Cross or CRT-Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association within 90 Days required
• CRT-ServSafe Manager - NRA National Restaurant Association within 90 Days required
• CRT-ServSafe Allergen - NRA National Restaurant Association within 90 Days required

Nice To Haves

• Associate's Degree or equivalent

Responsibilities

• Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards.
• Makes suggestions for change and provides input into policies, procedures, and goals.
• Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE’s are managed through payroll verification.
• Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues.
• Assists in the development / data collection / analysis / action plan related to area of responsibility.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees