Supv - Service

Oshkosh Corporation•Oshkosh, WI

2d•Onsite

About The Position

About Oshkosh Defense, an Oshkosh company Oshkosh Defense stands behind those who dedicate their lives to protecting others. As an industry-leading tactical vehicle manufacturer, every day we strive to meet or exceed our customers' ever-changing needs with next generation defense technologies and advanced systems. We operate with unparalleled commitment to those who depend on our products and services worldwide to perform their missions. The Service Supervisor will ensure customer satisfaction in both internal and external service environments through the use of effective communication, organization, and problem solving. YOUR IMPACT These duties are not meant to be all-inclusive, and other duties may be assigned: Discuss and guide service personnel problems and conflicts so they can be resolved. Problem solve and react to problems in a timely manner. Review and approve expense reports, warranty follow up, and department requirements to ensure department efficiency and better departmental communications. Meet with service administrators, warranty clerks and administrators and product line teams to discuss problems. Plans and schedules work activities to complete assignments in their order of priority and to make the most effective use of time. Contributes to a favorable working climate within Oshkosh Corporation through a friendly manner and cooperative attitude in dealing with other employees and customers. Follows established departmental and other required procedures. Willingly assists others as necessary to meet deadlines. Understands fully the requirements of our jobs and the systems that support us. Fulfills these requirements in a timely manner. May lead a group of Field Service Technicians and assign responsibilities accordingly. Accurately and effectively communicate with Regional Service Managers and Product Managers concerning service requirements to ensure customer satisfaction.

Requirements

High School Diploma or GED and six (6) or more years of relevant experience; or previous contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Ability to travel up to 10% of the time.
Ability to lift up to 35 lbs.
Valid driver’s license must be maintained at all times.

Nice To Haves

Experience as a Field Service Technician.
Experience as a team leader.
Experience mentoring others.
Bachelor's degree
Process driven induvial with experience in maintaining shop workflow.
Ability to troubleshoot, test, repair, and service equipment.
Ability to prioritize.
Excellent problem-solving capabilities.
Verbal and written communication skills.
Detail oriented.
Understanding and incorporating safety regulations within the work environment
Ability to adapt to a fast-paced work environment.
Understanding of equipment functionality and characteristics.

Responsibilities

Discuss and guide service personnel problems and conflicts so they can be resolved.
Problem solve and react to problems in a timely manner.
Review and approve expense reports, warranty follow up, and department requirements to ensure department efficiency and better departmental communications.
Meet with service administrators, warranty clerks and administrators and product line teams to discuss problems.
Plans and schedules work activities to complete assignments in their order of priority and to make the most effective use of time.
Contributes to a favorable working climate within Oshkosh Corporation through a friendly manner and cooperative attitude in dealing with other employees and customers.
Follows established departmental and other required procedures.
Willingly assists others as necessary to meet deadlines.
Understands fully the requirements of our jobs and the systems that support us.
Fulfills these requirements in a timely manner.
May lead a group of Field Service Technicians and assign responsibilities accordingly.
Accurately and effectively communicate with Regional Service Managers and Product Managers concerning service requirements to ensure customer satisfaction.