Supv Product Complaints

Medline Industries, LP

3d • $73,000 - $110,000

About The Position

The Supervisor Product Complaints role is responsible for overseeing staff and managing the product complaint investigation process, including ensuring proper workload distribution and performance management. They provide guidance to complaint personnel on day-to-day work to ensure investigation consistency and compliance.

Responsibilities

• Oversee investigation quality, ensuring adherence to Medline’s standards and regulatory requirements
• Participate in initiatives that continuously improve the complaint handling process to enhance quality, efficiency, and productivity
• Generate reports and analyze complaint data based on business needs
• Engage with internal and external customers by addressing inquiries, clarifying processes, and providing guidance on procedures
• Support internal and external audits related to complaint management and compliance
• Oversee daily team operations, providing hands-on support when necessary
• Allocate resources, manage schedules, and ensure compliance goals are met
• Recruit, train, and develop individual contributors to support business objectives and drive long-term success
• Drive results through clear expectations, continuous performance evaluation, and job appraisal while fostering engagement via structured goal setting, feedback, and reviews

Benefits

• health insurance
• life and disability
• 401(k) contributions
• paid time off
• Employee Assistance Program
• Employee Resource Groups
• Employee Service Corp

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed