Supv-Payment Operations

Atlantic Union Bank Careers•Richmond, VA

About The Position

The Supervisor of Payment Operations will have advanced industry knowledge of all Treasury Management products and Debit Card solutions inclusive of ACH, Wire Transfer, Positive Pay, account analysis and the related billing, the various sweeps services, Remote Deposit Capture, Commercial Cash Vault, and Lockbox and Debit Card Fulfillment and Faster Payment Rails. The supervisor is responsible for the day-to-day management of team members and tasks associated with establishing or maintenance requests of the various solutions, research requests, error resolution practices, risk mitigation and all reporting, retention and regulatory standards as set within bank policy, procedures and Federal or state laws and nationally recognized standards. The Supervisor will provide direction, support, training, coaching and support to team members, on a regular basis or as processes change or update. This role is also responsible for ensuring an efficient workflow process, leading business line initiatives or act as a primary resource for corporate and business level projects. It is the role of the Payment Operations Supervisor to ensure department adherence to all corporate, state, and federal laws, identify and remediate outdated processes or as regulations change, and harbor a safe and enriching workplace environment for all department team members. Position Accountabilities Live our core values: Caring. Committed.

Requirements

Undergraduate Degree Preferred or Equivalent Experience Required
Certified Treasury Professional (CTP), Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) or equivalent industry related accreditation required
Minimum of 7+ years of Bank Operations experience, with 3 years supervisory or management experience required
Proficiency with MS Office programs
High level of accuracy and great attention to detail
Ability to build and maintain relationships with internal and external customers
Possess extensive knowledge of ACH, Wire or TM Fulfillment operational duties, policies, and procedures, with proven ability to explain the purpose behind the process
Ability to organize and prioritize work load
Excellent customer service skills
Excellent oral and written communication skills
Detail oriented and quality focused
Proven problem solving and decision-making abilities; able to think analytically
Able to handle multiple tasks and simultaneous projects
Ability to influence, persuade, and train team members and motivate
In depth knowledge of payment operations, products, sales, service and document retention periods
Advanced knowledge of Federal Regulations, Enterprise Policies, and bank and customer rights and responsibilities or protections as determined by regulations and bank policies.
Ability to monitor and manage processes, assess and mitigate associated risks
Ability to navigate and research multiple systems and understand functional capabilities
Industry experience with leadership and innovation
Strategic thinking and communication skills
Willingness to explore, support, test and teach innovative system functionality and products
Demonstrated ability to people manage
Advanced knowledge and experience in payment process flows and the participants within the given network

Responsibilities

Provide exemplary leadership and people management practices to ensure teammates are providing exceptional service to internal and external customers
Assist with teammate training and motivation to achieve production goals
Demonstrate team-building skills by example
Provide leadership and direction for problem solving, process improvement, and skill development
Prepare teammates to answer and assist internal and external customers and serve as a resource for escalated customer issues and questions
Lead the development and enhancement of policy, processes, and procedures
Assist with personnel instruction regarding policies and procedures, ensuring teammates are informed of changes
Conduct quality assurance audits to ensure departmental procedures are achieving the desired results
Attend required meetings and functions as needed
Participate in enterprise and business lead projects, acting as the subject matter expert in various payment rails
Collaborate with other Supervisors or lines of business to ensure partnerships between systems and functional tasks
Exceptional understanding of daily & monthly payment processing reporting and tasks
Validate teammate activities to ensure work is performed timely, completely, accurately, and in compliance with regulations and defined policies and procedures
Address and remediate any audit findings, compliance violations or customer complaints
Management of employee scheduling, paid time off and time cards
Management of timely completion of employee compliance courses
Individualized teammate coaching, goal setting and quarterly check ins for career development
Track teammate performance and conduct annual performance reviews