Supv, Operations

Southern Company • Virginia Beach, VA

5h

About The Position

Supervises employees and contractors performing various tasks. Supervises
employees in the installation, maintenance, repair, and replacement of natural
gas mains and service lines, to turn gas service on and off, install and remove
meters, identify, classify, and repair gas leaks for residential, commercial,
and industrial customers during routine and emergency conditions. Ensures safety
of personnel and compliance with applicable federal, state, local, and Company
rules and regulations.

Requirements

• High school diploma or GED (Required)
• 3-5 years’ experience in gas distribution operations or related experience (Required)
• Crisis management
• Work permit processing
• MS Office - intermediate proficiency
• Operator Qualified in accordance with Company Plan
• Critical Thinking
• Performance Management
• Budgeting
• Change Agent
• Time Management
• Work Expediting

Nice To Haves

• Some college (Preferred)
• 1-3 years supervisory experience (Preferred)

Responsibilities

• Manages route coordination for employees and contractors.
• Manages internal and external personnel to meet forecasted demand.
• Responsible for daily meter reading tasks; route uploads and downloads; employee and contractor route information.
• Supervises daily and long-range activities to install, maintain, repair, and remove gas pipeline facilities below and above ground; resolves leak problems; oversees maintenance of meter reading equipment.  Schedules employees and contractors; assigns tasks.
• Oversees contractors (i.e., leak survey, paving); reviews performance; approves invoices for payment.
• Manages and maintains vehicles (e.g., crew, emergency, boom trucks; backhoe, Kubota). Coordinates maintenance schedules. 
• Ensures compliance with local, state, federal regulations: company policies and procedures. Updates manuals, records, and systems. Coordinates and administers training for certifications and qualifications.
• Serves as liaison to fire departments, police departments, Department of Transportation, business, civic and community organizations.
• Accountable for identification and classification of gas leaks; coordinates repairs and manages documentation.
• Manages gas related emergencies.
• Supervises personnel who perform the following:
• Turns gas service on or off at customer’s request; turns service off because of non-payment.
• Performs minor gas repairs at customer’s request.
• Installs, maintains, changes, and removes meters.
• Repairs mains and service lines as required.
• Works with Region Director in the evaluation and development of resource supply plans, including assessment of training needs and priorities, certification requirements and other non-availabilities impacting service center demand forecasts.
• Participates in planning meetings to evaluate barriers and provide recommendations for work planning.
• Performs expediting function in support of employees and business objectives according to daily/weekly work plans.
• Ensures safety of personnel and compliance with applicable federal, state, local, and Company rules and regulations.
• Responds to and helps resolve escalated customer complaints (e.g., damage to property, high gas bills, loss of service; meter sets, transfers, removes, retires, meters in stock, paint meter, corrosion orders).
• Provides assistance to other Service Centers as required.
• Coordinates V-Force activities.
• Prepares and administers budget (e.g., employees and contractors, tools, equipment, vehicles) according to plan. Monitors budget variances. Provides explanations on variances and takes appropriate action.
• Supervises staff selection, development, and retention. Establishes and monitors work goals and objectives.
• Regularly engages staff in the assessment and evaluation of performance and development objectives. Provides performance feedback and coaching (oral and documented) to achieve organizational performance and behavioral expectations.
• Follows organizational policies and procedures and ensures staff is in compliance.
• Leads teams by example with regards to safety and vehicle operation
• Supports staffing requirements by understanding and following Career Progression Model process.
• Supports standardization by following established processes and escalates areas of opportunity through peers and Region Directors
• Supports resource management team by identifying areas of improvement to meet operational needs.

Benefits

• Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being.
• This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s).
• A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf
• Additional and specific details about total compensation and benefits will also be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees