Supv-Operations

FedEx•Richland, MS

39d

About The Position

POSITION OVERVIEW: Lead employees to ensure customer satisfaction by moving all shipments on time and damage free ESSENTIAL FUNCTIONS: Lead, manage, educate and develop company employees focusing on retention and growth Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees. Plan daily manpower needs and set schedules to ensure customers' freight is delivered and picked-up timely and damage free Communicate job assignments coordinating with all employees ensuring direction is clear and concise Monitor service freight and ensure cut time compliance Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards Assist customers with rate quotes, claim information and setting appointments Monitor actual performance data and gather information for reporting Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met Identify freight moving at incorrect weight and classification Ensure all OS&D is identified and processed properly Perform administrative functions as required Comply with all applicable laws/regulations, as well as company policies/procedures Perform other duties as required Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Requirements

Must possess high school diploma or equivalent
Must be able to travel as needed
Good written, verbal and interpersonal communication skills
Able to work independently and as part of a team
Multi-tasked oriented and possess good organizational skills
Knowledge of Microsoft Office and Internet

Nice To Haves

Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred

Responsibilities

Lead, manage, educate and develop company employees focusing on retention and growth
Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement
Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.
Plan daily manpower needs and set schedules to ensure customers' freight is delivered and picked-up timely and damage free
Communicate job assignments coordinating with all employees ensuring direction is clear and concise
Monitor service freight and ensure cut time compliance
Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards
Assist customers with rate quotes, claim information and setting appointments
Monitor actual performance data and gather information for reporting
Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met
Identify freight moving at incorrect weight and classification
Ensure all OS&D is identified and processed properly
Perform administrative functions as required
Comply with all applicable laws/regulations, as well as company policies/procedures
Perform other duties as required